Adam Langley Email and Phone Number
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After more than 30 years working in the software industry I realised that the things that I am passionate about are things that many people needed help with. "....Somehow it always comes back to helping people excel and meet their potential...."My extensive experience in dealing directly with customers has allowed me to not only empathise with but understand the issues they face on a daily basis, this has allowed me to work towards finding simple yet elegant solutions to their challenges whilst leading companies though a change management process to streamline their operations. I enjoy using my product knowledge to move a product portfolio forward and in new directions, finding the best solution within constraints, especially enhancing the users experience by designing new functionality. It is also rewarding balancing demands from Development, Testing, Sales, Marketing and Support to prioritise and deliver these requirements in a logical order which fulfils the company and customer's needs with established and new products. Having worked in both industry and software environments, I have developed a unique perspective on operational business processes and software potential. Working for multi billion dollar NASDAQ listed and SME companies has expanded my breadth of knowledge and allowed me to develop my skills in varied environments. It was rewarding to lead a transformation to Aglie methodologies enabling faster delivery of value add features to increase growth, revenue and customer satisfaction.
Joblogic Service Management Software
View- Website:
- joblogic.com
- Employees:
- 79
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Principal ConsultantJoblogic Service Management Software Aug 2020 - PresentTouching many different areas of the business by using my business experience and industry knowledge to lead best practice both internally and for our customers.- Undertaken consultancy engagements with blue-chip customers and leading national contractors- Upskilled the offshore Support operation by giving both cultural and industry insights- Set up an internal Quality Assurance department to monitor and improve support interactions with our customers- Worked with the Customer Success Managers to reduce churn and increase adoption through focused communication with customers on improving and streamlining their internal processes- Troubleshooting customer issues, finding the root cause and then helping the customer to build an operational process to fulfil their requirements- Being the voice of the customer when discussing future feature development and change requests All of these items are all about the customer having success in their business and helping them to grow. It is only when our customers grow that we can truly grow as a business with them. -
DirectorBinary Frog Sep 2019 - Mar 2023I set up Binary Frog as a consultancy business to assist businesses with Digital Transformation and Business Projects aimed at small to medium sized enterprises. As a startup I couldn’t have chosen a worse time with the Covid pandemic just around the corner, I secured one contract for a software provider to assist in onboarding and managing a customer who was, at the time, one of their biggest. This project was completed very successfully having mapped their existing processes, analysed them and then mapped them to work in the new operational and software ecosystem. I led the operational management team through their change management journey, ensuring all of their people had awareness of the change, the desire to participate and support the change, had the knowledge on what was changing and the ability / skill to sustain the changes. This led to my next role. -
Product ManagerTrimble Apr 2015 - May 2019SolihullTrimble is a multi billion dollar NASDAQ listed company that spans numerous business sectors including Geospatial, Agriculture and Buildings. As a Product Manager within the MEP division of Trimble, which sits within the Buildings Sector, I am responsible for the Estimating, Contract Management and Service Management product streams across the EMEA market space. Implementing the SAFe principles to deliver world class products via cross functional Agile teams ensuring that first class products are delivered. Creating features, using experience and customer research, that add value to our customers processes, creating user stories with a solid industry background and ensuring that all acceptance criteria have been captured, validated through the QA process and taken through the acceptance testing cycle. Ensuring that the handover and release process is managed, documenting the features and providing training to the operational teams to ensure an excellent customer experience as well as maximising value for Trimble. -
Customer Services ManagerAmtech Group Ltd Aug 2010 - Apr 2015SolihullResponsible for managing the company's busiest support department, ensuring that all KPIs and SLAs are met. Carrying out troubleshooting and process improvement with key clients to ensure the best user experience and help those clients meet their process improvement targets. I was instrumental in designing the support process and function including the in-house CRM system. I was also a key member within the team to update and roll out an internal call management system tying 3 disparate databases and systems in to a single, salient and workable solution. I also developed and managed the monthly management reporting for the Customer Services department. -
Support Team LeaderAmtech Group Ltd Jun 2009 - Aug 2010SolihullCarrying out the daily supervision of the support team, sharing knowledge and educating the personnel to excel in customer care. Providing 3rd line support and ensuring the team adhered to all company processes and procedures. -
Systems TrainerAmtech Group Ltd Dec 2004 - Jun 2009SolihullAs a systems trainer I was responsible for developing customer training courses, training documentation and delivering structured,ad-hoc and bespoke training courses for the end to end software solution provided by Amtech.An additional function of this role was to project manage the effective planing and implementation of business critical operational software.I am accomplished in training across multiple products in building services as well as service and facilities management sector. -
Training & Support AnalystTracer Management Systems Mar 1997 - Dec 2004Birmingham, United KingdomResponsible for providing all customer support and training for the JobLogic suite of software which includes all aspects required to run a service and maintenance operation.Took charge of writing all the base reports within the JobLogic software to create a full suite of business management reporting tools.Carried out project management and implementation of new customers to ensure they received the full benefit of the software.
Adam Langley Skills
Frequently Asked Questions about Adam Langley
What company does Adam Langley work for?
Adam Langley works for Joblogic Service Management Software
What is Adam Langley's role at the current company?
Adam Langley's current role is Principal Consultant at Joblogic Service Management Software.
What is Adam Langley's email address?
Adam Langley's email address is ad****@****ble.com
What are some of Adam Langley's interests?
Adam Langley has interest in Photography, Music, New Technology, Reading.
What skills is Adam Langley known for?
Adam Langley has skills like Project Management, Team Leadership, Management, Contract Management, Procurement, Business Analysis, Customer Service, Account Management, Change Management, Databases, Crm, Project Delivery.
Who are Adam Langley's colleagues?
Adam Langley's colleagues are Luc Nhieu Si, Raahim Ahsan, Uyen Lam, Duy Nguyen, Eddie Wilson, Bakhtawar Rajput, Fareed Ahmad.
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Adam Langley
Full Stack Dev, I Train Ethical Hackers & Teach Web Devs To Secure Their Code & Infra. Cto At @Hackinghub Anddirector @BsidesexeterGreater Exeter Area -
Adam Langley
Rowlands Commercial Manager At Phoenix Healthcare Distribution LtdGreater Liverpool Area -
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Adam Langley
Financial Services Professional With Extensive Experience Of Operational And Change ManagementLondon2hotmail.com, fca.org.uk
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