Peter Harley Email & Phone Number

Australia

Achievements:• Successfully gained and maintained multiple new referral relationshipsDescription:• New Business Development through networking or strategic referral activities• Time management & Organisation of home loan applications for processing• Developing Direct Bankers to enable social media and networking capability• Managing Internal and External Relationships with staff and referral partners• Proactive engagement with prospective new affiliated referral partner opportunities• Completing relevant analysis to understand and deliver on customer home loan needs, whilst maintaining quality and compliance requirements• Daily Customer liaison for retention, relationship, complaint management and review of contracts of sale for both established and new homes to ensure clients have the right information to make decisions pertaining their home loans, providing property reports• Administration of workload and reporting to management regularly

Melbourne, Victoria, Australia

My extensive experience in Property Sales and Negotiations across three countries has enabled me to build good relationships across various industries, along with achieving South East Melbourne Entrepeneur of the Year 2021 and winning the 2021 Founders Pitch Competition, as well as connecting people to professionals in Property, I help people by consulting with Small to Medium sized businesses to help them in:- Initiating and applying Sales and Operation strategies- New business development plans & processes - Account and Relationship Management strategies - Digital Marketing and Creative Sales Campaign initiation and Project management- Process mapping in line with their customer value proposition- CRM and IT System auditing, fit for purpose streamlining and alignment- Pricing Strategy in line with Business Planning, Competition and Company Financials or Budgets- As well as referring new business to them at an agreed and negotiated fee as applicable

Melbourne, Victoria, Australia

Achievements:• Applied new compliance and document management strategies, as well as operational process improvements through in-depth business analysis, to ensure industry regulations are met consistently• Implementation of an Automated (Artificial Intelligence enabled) Data cleansing, Pipeline and Intelligent Content Management tool to ensure regular client contact• Created and applied a new staff training and on-boarding programme • Strategic alliances formed with Banks, Mortgage Brokers, Developers and SolicitorsDescription:• Reporting to the CEO on various projects to help streamline and establish a scalable foundation, oversaw overall operations and marketing of the business• Performance Management, training and mentoring of Real Estate Agents• Systems and process Auditing to align with business growth strategy and brand• Running staff and stakeholder meetings for any new projects, reporting on existing projects to be managed, setting or resetting targets within budget• Prospecting, networking and marketing for new business• Working with Developers marketing their new opportunities to our existing database• Database management and communication using the CRM tools in place, which also included training staff to enable their management of the applicable tools and process• Reviewing Business systems to ensure they’re fit for purpose• Calling auctions and effective negotiation of property sales

Melbourne, Victoria, Australia

Achievements:South East Melbourne - Entrepreneur of the year360 Virtual Tours for:Real EstateCommercial retailRetail storesVenues

Melbourne, Victoria, Australia

Achievements:• Implemented a support management strategy to ensure better staff engagement and the effective handling of complex home loan matters improving staff engagement by 2%• Energised Culture Representative and leader for MelbourneDescription:• Training, mentoring & coaching a team of tenured and new staff to improve retention• Project leadership, initiation and Change Management in implementation or roll out• Daily Customer retention, relationship and complaint management• Relationship management of key stakeholders across departments• Recruitment, development, quality assurance and retention of staff• Active Reward, Recognition, Performance and Behaviour management in line with Banking Code of Practice, KPI reports and maintaining of business Values

Taupo District, New Zealand

Achievements:• Number 1 Salesperson• Increase in market share by 10%, regardless of an increase in competition and loss of one long term staff member• Built strategic relationships/alliances for sustainable referral business• Successfully Project Managed a number of large events for the business• Created and initiated sponsorship opportunities at no extra cost to the business Description:• Proactive Branding initiatives, Community engagement and Networking activities• Effective Training, Mentoring & Coaching, Recruitment and Retention of Sales Staff• Multiple offer Negotiations & Complaint Management• Auctioneering of Properties and Charity Community based Auctions• Listing presentations, Marketing & Selling of Real Estate• Vendor / Buyer Relationship Management and Retention• Sponsorship Co-ordination & Event Management / Marketing, as well as being MC

Melbourne, Australia

Achievements:• Successfully gained multiple New Referral/Introducer Partnerships• Maintained a 90% referral rate within the Branch network by effective Relationship ManagementDescription:• Coaching of Customer Service staff to enable accurate referrals of Home Loan clients • Managing Internal and External Relationships with staff and referral partners• Proactive engagement with prospective new affiliated referral partner opportunities• Completing relevant analysis to understand all customers home lending capacity• New Business Development through Networking or referral Activities• Time management & Organisation of home loan applications for processing

Melbourne, Australia

Achievements:• Certificate IV in Finance & Mortgage Broking• FBAA RegisteredDescription:• Completing a relevant analysis to ascertain current home lending and cross sell opportunities• New Business Development through internal networking for referral opportunities• Time management & Organisation home loan of workflow

Auckland, New Zealand

Achievements:• My Team achieved Team of the Month in Month 1 and 2 of me joining the teamDescription:• Coaching of staff using the GROW model successfully• Driving change initiatives through sustainable strategies for implementation & engagement• Building relationships with various areas for development and process change opportunities• Managing customer complaints for the retention of their business and our brand• Auditing leave and Coaching to sales, process as well as workforce management• Effective delegation of tasks in-line with development desires within the team• Recruitment of new staff, providing career guidance and personal development strategiesTraining & courses:• (STAW) Sales the ANZ way• (PEP) Personal Efficiency Programme• Coaching for Performance

New Zealand

Achievements:• Reached Harcourts Central Top 50 & became an Auctioneer within my 1st 3 months• 100% Auction Sale Track record, Sold & Listed 16 properties within 12 months - 2015• Sold 4 properties in my first 3 months of Real EstateDescription:• The effective Marketing, Campaign management, Transaction Negotiation and Selling of Real Estate to clients or customers of high, medium and low net worth• New Business Development and prospecting• Building relationships with existing and new networks for referral business• Managing the Auction process and Calling Auctions of properties marketed• Managing & Negotiating client expectations through weekly written reports and updates• Profiling and Matching Buyer needs to Solutions or Available Stock

Auckland City, New Zealand

Achievement/s: • Attained my Delegated Credit Authority (DCA) Authorizing me to approve Lending Applications• Developed four new Team Leaders from within my TeamDescription:• Goal setting and intervention strategies to improve or sustain satisfactory performance• Driving cultural initiatives, building relationships and Liaising with various departments on projects and process changes - Kaizen• Client complaints, Auditing transactions and Quality assurance, '• Recruiting staff, Career guidance and personal development

Certificate Iv In Finance And Mortgage Broking, Finance And Mortgage Broking

Activities and Societies: Member of the FBAA (Finance Brokerage Association of Australia) How to prepare and present loan applications.

Diploma Of Building & Construction, Building/Construction, Site And Project Management

Apply principles of OHS risk management Manage project quality Manage project risk Apply building codes and standards to the construction.

Certificate Iv In Property Services (Real Estate), Real Estate

Maintain business records Manage small business finances Act as a buyer's agent Appraise property Conduct auction Establish and build.

National Certificate In Real Estate, Real Estate

Activities and Societies: Member of the Real Estate Institute of New Zealand (MREINZ) Licensed Real Estate Salesperson - Land ownership.

Certificate In Small Business Management, Small Business

- Business planning processes in the New Zealand business environment - Business law, including legal terms and concepts and preparing.

Diploma Of Professional Interior Design, Interior Design

- Perspective drawing - Colour consultation - Home staging - Ergonomics of design - Understanding the various aspects of a space.

Matric / Standard 10 / Grade 12, English Hg; Afrikaans Hg, Business Economics, Economics, Accounting & Typing

Activities and Societies: Student Representative Council Class Rep. for both 1998 and 1999 Deputy Head Boy - 1999