Patrick Rozier Email & Phone Number

Dallas, Texas, United States

Wylie Texas

Address and resolve consumer computer related repair issues for desktops, laptops, and mobile devices. Install computer hardware, peripherals, and related application software Provide technical support and resources needed for uninterrupted company operations including administration of Office 365, Server 2012 R2, Windows 8, Weebly, the FreshDesk ticketing service, and QuickBooks.

Frisco Texas

I ensured continuous operations and expert technical support for thousands of end-users via telephone and email. In addition, I oversaw 3rd shift batch and data warehousing jobs, effectively avoiding costly delays through immediate corrective action and the escalation of more complex issues.

Plano Texas

Joining the VOLT team for a second time to troubleshoot application and network issues, I provided solutions to technical issues for a large national field/sales force internal employees and delivery drivers throughout the United States and Canada. This included issue resolution for software, databases, network concepts, hardware, tools and ODBC with BMC Remedy Service Management Suite.

Dallas/Fort Worth Area

Serving as sought after resource for the support team knowledge base for RamQuest/Beacon Hill in an application support role. I upgraded servers with Complete Closing Enterprise packages, set up software, SQL and databases following the server migrations, and trained both technical staff and non-technical end-users in use of the new applications.

As a Systems Administrator and SharePoint Admin, I directed a staff of two in providing technical support 200 users, and a team installing Category 5e Cable. Effectively tracked tasks through SharePoint sites for calendar, tasks, and document libraries and meeting workspaces during deployment.