Prudence Gorimani Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

- Effectively managed more than 30 chat interactions, often handling up to 6 chats simultaneously. Efficiently addressed customer inquiries and provided real-time solutions related to broadband, TV, and account billing without compromising the quality of customer service.- Utilized data from customer chats to identify trends and suggest process improvements.- Collaborated with colleagues to improve the efficiency of handling customer inquiries.- Assisted in developing process flows and customer journeys for new product launches.- Maintained detailed records of customer interactions and internal information.- Demonstrated effective communication skills in written chat interactions.- Consistently met performance targets and collaborated effectively within the team.

Dublin, County Dublin, Ireland

-Provide exceptional customer support through voice by handling more than 30 calls daily.-Identified and resolved customer issues efficiently, including troubleshooting technical problems, billing discrepancies, and service interruptions, while ensuring a positive customer experience.- Assisted customers with service activations, upgrades, or changes to their TV and broadband plans, ensuring accurate and timely processing.- Addressed billing inquiries, explained charges, and assisted customers in managing their accounts, including payment processing and setting up auto-pay options.- Provided technical guidance and instructions to customers for device setup, network configurations, and troubleshooting common issues.- Managed and resolved customer complaints professionally, escalating issues as needed and following up to ensure satisfaction.- Maintained accurate and detailed records of customer interactions, inquiries, and resolutions using the company's CRM system.- Identified opportunities to promote additional services or upgrades to existing customers, contributing to revenue growth.- Stayed updated on telecommunications industry trends and attend training sessions to improve your knowledge and skills.- Gathered and analyze customer feedback to identify areas for improvement in service quality and recommend process enhancements.

Dublin, County Dublin, Ireland

- Analyzed technical issues reported by customers and provided solutions.- Collaborated with engineers and customers to troubleshoot broadband and landline faults.- Maintained records of customer interactions and followed up on complaints.- Developed strong problem-solving skills and adapted to different technical challenges.- Demonstrated excellent communication skills in customer phone interactions.

Centurion

- Conducted basic banking transactions, including bank statements, debit orders, and transfers.- Engaged with clients to understand their financial goals and needs, providing personalized advice and solutions.- Assessed credit applications, analyze financial statements, and make informed decisions on loan approvals or credit extensions.- Provided high-level customer service with a focus on professionalism and timely assistance.- Ensured adherence to industry regulations and compliance standards while conducting financial transactions and providing advice.- Identified opportunities for upselling financial products and services, contributing to the growth of the business.

Johannesburg Area, South Africa

Work directly with potential clients to determine their financial viability or needs and sell them a variety of financial services.Work as a cashier, hence take depositsGranting of both fixed and flexible creditBuild productive client relationships leading to repeat and increased businessTelemarketing calls to prospective clients and selling products to them.Work with management to develop promotional programs to optimize revenue

Business, Management, Marketing, And Related Support Services, Higher Certificate In Business Management

Financial Planning And Services, Apa Pensions

Passed Regulations and Pensions, currently registered to write Investments and Loans in January 2025.

Bachelor Of Laws (Llb), Llb - Bachelor Of Law

Banking And Financial Support Services, Nqf 4 Certificate In Banking