Pruthvi Patel Email & Phone Number

Toronto, Ontario, Canada

Burlington, Ontario, Canada

Coordinate with Senior Systems Designer to develop and/or validate audio visual design solutions to meet the customer’s functional and budgetary requirements.Commission products or systems at customer sites and deliver on-site as-built operational training to customersRespond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenanceAssess customer's product applications, troubleshoot and diagnose issues through research and/or re-creation to determine a root causeSystematic & detail-oriented troubleshooting, data collection and reporting of problems Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner.Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback.Co-ordinate customer and system integrator product enquiries and inform sales team of potential opportunities.Support product development and introduction activities by gathering intelligence on functionality, integration details, best practices and configurations for customer deployed products required to interoperate with Evertz equipment Presence in the office is required (office based role).Coordinate the requirements, integration, and installation of A/V control system programs internally and with the customer.

Burlington, Ontario, Canada

Work collaboratively with the account management team to define and document the scope of strategic systems based on Evertz Content Delivery solutionsAssist customers and Evertz sales, inside sales and solutions teams with selecting the right Evertz product/technology to meet end application needs.Understand competitive offerings and position Evertz solutions to take maximum advantage of key differentiators.Provide system designs for complex systems with accompanying documentation/functional specifications to help drive development of final quotations and contract terms.Take the lead on proposal creation and refinement.Identify and manage project risks by identifying assumptions,gaps and working with engineering teams tomitigate risks prior to project deployment.Work with clients and internal resources to design and document demonstrations/POCs of Evertz Content Delivery solutionsWorked on content delivery applications such as Headends,OTT, Contribution, IPTV and transport applications.Knowledge of various digital video and audio standards such as DVB, SMPTE 2022-6, SMPTE 2022-7, SMPT 2110 and knowledge of various digital video compression standards and codecs, such as MPEG & JPEGAct as a technical authority throughout the pre-sales phase of the project.Promote Sales of electronic equipment for broadcasting industry.Provide after Sales support with clients to resolve any issues or Problems.Diagnose and troubleshoot hardware and software related or other technical problems.Assisting customers with equipment’s and system design. Determine customer needs and provide system solutions based on customer requirements.Learn new products and technologies in market.Review project requirements ensuring attention to details regarding specifications, pricing productcompatibility with existing system.Asses the most effective solutions to customers

Burlington, Ontario, Canada

Post Diploma, Wireless Information Networking

Bachelor Of Engineering - Be, Information Technology