US Retirement Services | 401k Professional

US Retirement Services - 401kDocumentation: Write, review and revise SOP's as needed to assure compliance and continuous improvement. Maintaining training documentation and process update dissemination•Team Alliance: Conduct regular team meetings/huddles as a platform to gather or disseminate information and build a relationship with the team members• Training : Lead and coach Associates on the process/product front by facilitating refreshers.• Support: Handle escalations… Show more US Retirement Services - 401kDocumentation: Write, review and revise SOP's as needed to assure compliance and continuous improvement. Maintaining training documentation and process update dissemination•Team Alliance: Conduct regular team meetings/huddles as a platform to gather or disseminate information and build a relationship with the team members• Training : Lead and coach Associates on the process/product front by facilitating refreshers.• Support: Handle escalations, provide floor support and ensure floor discipline. Primary contact for the process updates with an aim of enhancing the product/process skills and knowledge levels of both self as well as the team members.• Reporting: Daily SLA and queue status to Onshore. Daily and monthly Dashboard preparation and reporting to offshore and onshore Show less

Process Overview: US Retirement Services: - Certified in Retirement Plan Fundamentals through American Society of Pension Professionals and actuaries (ASPPA)- Proven a good track record of knowledge acquired on 401k and Retirement domain 401K Plan Setups, Contributions, Distributions, Loans, Withdrawals and Terminations. - Setup and deduct Retirement and Pension contribution from Employees payroll and feed those to the IRA.- Working on the Plan Amendments requests for all… Show more Process Overview: US Retirement Services: - Certified in Retirement Plan Fundamentals through American Society of Pension Professionals and actuaries (ASPPA)- Proven a good track record of knowledge acquired on 401k and Retirement domain 401K Plan Setups, Contributions, Distributions, Loans, Withdrawals and Terminations. - Setup and deduct Retirement and Pension contribution from Employees payroll and feed those to the IRA.- Working on the Plan Amendments requests for all the Plan level changes like 401K, Roth, Loans Match, NEC and Eligibility etc.- Team is working on the services to employers, including Setup of 401K in Payroll, deduct the 401k, Roth, Employer Match, and Non Elective Contribution, and reconciliation of the balances.- ADP also enables its clients to interface their enterprise resource planning (ERP) applications with ADP's outsourced payroll services. - Team is supporting Defined Contribution and Defined Benefits Plans.- Team is also responsible to provide an internet access for their 401K Plan Accounts. Show less

Process : US Retirement Services - 401k• Queue Administration: Daily work allocation with a continuous check on TAT & SLA.• Quality: Closely stay focused on quality through real time to provide regular, timely and objective feedback to the team members. Maintaining quality awareness/sigma target for the team.• Client Interface: Handling Client Calls to discuss Error log and new process Updates.

- Enroll participant into 401K Plan.- 401k Implementation - plan level Amendments - Harship withdrawals, Termination and Distribution of the 40k funds.- Plan setup and termination.- Setup K deductions, 401K Loan in the Payroll.- Payroll changes and amendments in the current Plan and Payroll Platforms.- As per the request to provide the Payroll report and register to the Clients.- Review documents for the compliance like Adoption Agreements.

Insurance Process Overview: Accounts Receivable (Client - Marsh & McLennan Companies)• Responsible for credit collections on all accounts by contacting the customer by phone, e-mail and written correspondence for the premium due.• Performing different tasks that include posting cash receipts and updating cash flow reports.• Responsible for applying and auditing daily cash receipts to ensure accurate customer ledgers using Oracle Database.• Responsible for recording and balancing… Show more Insurance Process Overview: Accounts Receivable (Client - Marsh & McLennan Companies)• Responsible for credit collections on all accounts by contacting the customer by phone, e-mail and written correspondence for the premium due.• Performing different tasks that include posting cash receipts and updating cash flow reports.• Responsible for applying and auditing daily cash receipts to ensure accurate customer ledgers using Oracle Database.• Responsible for recording and balancing all cash transactions.• Handled multiple bank account receipt processing from ACH, wires and lock box.• Working in conjunction with the Credit Manager and assisting the Cash Specialists as necessary to insure proper application of customer remittances.• Preparing and maintaining customer account reconciliation schedules using Oracle database.• Responsible for performing credit collections on past due accounts in the range of current to over 180 days delinquent in the different US Regions.• Worked closely with other departments to determine current status of accounts.• Process and issued credit memo after research has been completed.• Prioritizing accounts and workflow to meet management goals. Communicating work in progress and final collection disposition to the appropriate A/R and Credit Staff.• Processed monthly write-offs, refunds and adjustments.• Preparing monthly reconciliation status reports for management. Show less