Tiffany Pryear Email & Phone Number

• Establish hotel reservations for guest to ensure maximized booking level• Direct calls as needed to different departments within the company• Implement resolutions for guest issues with hotel or member benefits and promotions• Advance quickly to a Level 2 agent which expanded job duties to include making SPA reservations and H.A.W.C. team reservations and duties.

• Managed customer account issues; upsell services to increase revenue• Advanced rapidly to team supervisor, provided agents with feedback on quality and productivity• Deescalated customer issues and compose improvement plans to increase employee knowledge • Assisted agents with customers calls and monitoring their quality provide agents• As a Retention Specialist resolved account issues and reduce customer loss to maintain account relations

• Performed account changes for customer and answered general inquires• Submitted orders for replacing or activating new equipment• Promoted to Agent II/Retention Specialist to aid in solving customer concerns as a supervisor