Senior Desktop Support Engineer L2
CurrentManaging client sites as Desktop Support Engineers across multiple states in India,including Punjab, Haryana, Jammu, and Himachal, covering 30+ branches.Efficiently handled escalations by involving relevant experts to ensure swift issueresolutionShared best practices and technical updates with team members throughdocumentation and SOPs.Maintained accurate records and managed SOPs for the team, ensuring smoothknowledge transfer and consistent end-user support.