Elite Business Ventures and its PosterElite division is the leading provider of labor law posting compliance products and services for the HR, HCM, Payroll, PEO, and adjacent business service industries that are focused on helping employers mitigate risk and simplify compliance under our PosterElite brand. We are committed to helping our partners in these industries provide more value to their clients, increase retention, and create new sources of recurring revenue. Visit www.posterelite.com to learn more about our solutions and why we are the leading provider for some of the most successful service firms in the United States.

Elite Business Ventures | PosterElite - is a leading provider of innovative labor law compliance products, services, and automation. We simplify compliance for employers, helping them create a better workplace for employees, and avoid costly fines and lawsuits.

PosterElite is one of the most trusted names in compliance solutions for the Payroll, HCM, HR, Benefits, and related industries in the United States. Together with our partner network of industry leading service and technology providers, we've helped over a million businesses tackle the complexities of ever-changing regulations. This regulatory landscape is becoming increasingly complex, presenting a growing challenge for most businesses. Our mission is to empower our partners to solve a part of this problem for their clients, resulting in increased client engagement, improved client retention, and new sources of recurring revenue.

Health IQ is an innovative insurance startup that uses science and big data to offer special rates for Health Conscious groups such as cyclists, runners, weightlifters, crossfitters, vegans, tennis players and swimmers. Our mission is to improve the health of the world by celebrating the health conscious with social and financial rewards.

Independent Strategy & Operations Consulting ServicesAdvising early to late stage technology companies helping them accelerate growth, make better decisions early in their life cycle, and scale as the company grows.I help companies diagnose systemic problems; develop transformational strategies to improve service quality, efficiency, and results; develop and grow executives and managers. Not based on theory or philosophy. Having been a hands on successful executive, I leverage 20+ years of practical operational and leadership experience to bring pragmatic solutions to business challenges.

Operations at Zenefits comprised the following functions and departments united in the pursuit of customer success & satisfaction, customer retention, process innovation, and operational excellence:- Implementation and On-boarding Services- Account Management / Customer Success- Customer Support & Escalations- Renewals / Product Expansion- Broker Services / Member Services- Insurance Carrier Operations- Product Operations- Employee Learning & DevelopmentDuring these 24 months, all Operations teams advanced from startup-like maturity to highly sophisticated and capable functions, making tremendous improvements in capability, quality of service, efficiency, and scale-ability - all while managing hyper growth.

SuccessFactors (NYSE:SFSF) - acquired by SAP in 2011 for $4.5B - provided Business Execution Software as a Service solutions (Human Capital Management, Talent Management, Enterprise Learning, Enterprise HR Information Systems) that drive outstanding business results in organizations of every size and category. The company served 3500+ customers with more than 15 million subscribers in 168 countries and 34 languages, including some of the world's largest companies. At the time, SuccessFactors was the largest SaaS company in the world (by # of user subscribers) and one of the fastest growing public technology companies. At SuccessFactors I was responsible for leading the Global Customer Success Organization, comprised of the following functions:- Customer Support- Customer Success Management - Platinum Services- Subscription Renewals- Technical ServicesGlobally, with locations in San Francisco, Boston, Copenhagen, Munich, Edinburgh, Paris, and Manila. During this time, the organization transformed from tactical and chaotic (startup-like) to a strategic enterprise ready organization supporting the largest enterprise companies in the world. This was accomplished during periods of accelerated company growth (sales, customers, products, and acquisitions) by focusing on global resource deployment, business process and technology transformation, optimizing talent, influencing product direction, and increasing adoption of value added premium services. The Customer Success organization achieved high levels customer satisfaction and became significantly profitable. In 2010 we earned a TSIA STAR AWARD (www.tsia.com) for customer service excellence.

Provided executive leadership, strategic direction, sponsorship, and program management for key corporate initiatives, including:Corporate strategy for Customer Advocacy, including the business case, a capability maturity model, and a cross organizational approach for implementation.Led a cross functional team of executives in a company wide effort to assess customer relationship and loyalty for Enterprise Accounts.Led global execution of Mercury's customer data strategy. Managed cross functional team of stakeholders from IT, Sales, and Marketing to define scope, set priorities, and manage execution leading to improved quality and completeness of customer data and CRM dat architecture.

Leader and general manager of the global customer support organization, servicing 145K annual service requests from 30 countries in 13 languages. $26M budget, 225 employees world wide plus 2 India-based outsource partners, and centers in Mountain View, CA; Boulder, CO; Camberly, UK, Yehud, IL; Singapore; Delhi, India; Pune, India. Customer champion providing cross organizational leadership to improve customer success, value, and satisfaction.Led the creation of a unified, global customer support organization by uniting our regional support centers.Led collaborative effort to create the immediate and long term strategic plan to align, modify, and optimize global customer support practices in effort to establish a common customer experience, delivery of consistent world wide 24x7 enterprise level customer support, and to improve operational efficiency.

Leader and GM of Amer. customer support org. with 145 pp, $18M budget. Ctrs in Mountain View,CA; Boulder,CO; Delhi,India. Oversight of service offerings, go-to-market plans, field enablement, technology, online support site product mgmt, customer community, business planning, and org. perf. mgmt.Leadership of customer driven agenda, driving operational and product improvements companywide based on customer feedback.Leader of customer focused programs, including: online customer community, customer insight and custome research programs, and ROI methodology.AWARDS/RECOGNITION:American Business Awards "Stevie" Award for Best Customer SupportService and Support Professionals Association (SSPA) Hall of FameSSPA Web Star Service Awards for Online Service Excellence (4 years)SSPA Star Awards for Customer Service Excellence (3 years)Customer Support Industry Certifications (SCP Certification) (6 years)Gartner Case Study for Online Community Innovation and Success