Priyanka Shah Email & Phone Number

Mumbai Metropolitan Region

Mumbai, Maharashtra, India

As a Client Relationship Manager at Showroom 79 Clothing Pvt Ltd., I specialized in managing key client accounts, ensuring exceptional satisfaction and long-term retention. My role involved close collaboration with design, R&D, and production teams to deliver fashion-forward solutions that aligned with client needs and market trends.I consistently achieved a 98% on-time delivery rate and introduced innovative products that contributed to a 10% revenue growth for key accounts. My strategic approach to contract negotiation, coupled with proactive communication, reduced client complaints by 25% and maintained an impressive average client satisfaction rate of 4.8/5.Passionate about fashion and market analysis, I presented new collections to clients every three weeks, ensuring they were always ahead of the curve. My global collaboration efforts and implementation of a new client feedback system led to a 20% improvement in the product development cycle, further enhancing our competitive edge.I thrive in fast-paced environments, driving results through strategic account management, trend analysis, and cross-functional teamwork.

Mumbai Metropolitan Region

Ast.Manager (Operations)-ICICI BankProfile Includes inputs Tax Credit Reconciliation-Match GSTR2A and GSTR2 to Minimize differences to maximize set of Vender Tax Credit Reconciliation-Identify track and communicate on vender wise input tax disallowances.Functional Responsibilities:1) Calculating taxes on monthly and quarterly basis; collected various Tax Form Books from the concerned2) Comparative reporting on income3) Comparative reporting on expenses4) Comparative reporting on Product wise admissions5) Preparation of GST and TDS return.6) GST Registration and Returns (GSTR 1, GSTR 2A, GSTR 3B).7) Reconciliation for TDS and GST.8) Updating Reports in the books received from NPCI9) Invoice handling• Successfully managed a team of 10-15 employees.• Assistant Manager overseeing all aspects of operations, including tax credit reconciliation, vendor management, and reporting. Improved reporting accuracy by 20%, resulting in faster and more informed decision-• Led crucial aspects of operations, including tax credit reconciliation, vendor management, and reporting.• Achieved 66% reduction in losses for the ECS/NACH product in GST by implementing innovative strategies.• Improved reporting accuracy by 20%, resulting in faster and more informed decision-making.• Drove client management through lucidity and swift resolution of indirect tax queries, enhancing overall client experience.• Outperformed the targets by delivering activities on time, accurately, & seamlessly, gathering stakeholder signoffs consistently.• Demonstrated a strong history of cultivating lasting internal and external relationships, fostering a collaborative and impactful workmaking.

Mumbai Metropolitan Region

During my tenure, I managed high-end clients in the aviation industry and successfully led a team of 20-25 employees to deliver exceptional customer satisfaction. I implemented a customer service training program that resulted in improved satisfaction levels. Additionally, I conducted a needs assessment that led to enhanced productivity and coordinated online training activities during the pandemic, contributing to increased productivity and reduced turnover. I actively mentored my team, collaborated closely with clients, and implemented effective strategies to mitigate risks and ensure client expectations were met.•Managed High-end clients in Aviation Industry.•Successfully managed a team of 20-25 employees to deliver customer satisfaction.•Planned & delivered a customer service training program that resulted in a 15% increase in customer satisfaction.•Conducted a needs assessment of employees leading to a training program that improved productivity by 10%.•Coordinated and assigned online training activities during the pandemic, resulting in a 20% increase in productivity and 10% decrease in employee turnover.•Managed and mentored a team, fostering their career growth and exceeding Key Result Areas (KRAs)•Collaborated closely with clients to understand requirements and led execution with team support.•Proactively reported observations to adjust staffing plans and alerted on Service Level Agreement (SLA) misses.•Implemented strategies utilizing the in-house HRMS system to reduce absenteeism and attrition rates effectively.•Managed escalation matrix effectively, ensuring swift resolution and risk mitigation. Employed proactive communication and strategic problem-solving to address issues following established protocols and client expectations.

Mira Bhayandar, Maharashtra, India

Assisting in administrative work, helping in making presentation and also handling day to day activities such as fee collection, making schedules for teachers and students and also handling front office

Mira Bhayandar, Maharashtra, India

Office AssistantHelping in administrative work and making presentation and also giving presentation on behalf of branch authority. Handling day to day activities such as fee collection, making schedules for teachers and students and also handling front office.Also recognized as with the 'Best Presentation award' and 'Best Presenter award' twice during the tenure in the company.

Gmba

Pursuing MBA with SP Jain Global School of Management A Global Business School crafting international business leader.

Master'S Degree, Accounting, A

Researched financial scams in India during my master's degree, with a focus on the Sahara India scam. Developed a deep understanding.

Bachelor Of Commerce - Bcom, Accounting, B

Activities and Societies: I have served the community as a part of the National Service Scheme (NSS). I organized blood donation camps.

High School Diploma, Business/Commerce, General