April 2024 onwards - Global Transformation Execution Lead supporting the Controllership teams to execute the transformation roadmap.Till March 2024 - F&A Location lead for Transitions - Responsible for transition of F&A processes from new clients and existing clients. Till June 2022 - Cluster lead handling a portfolio of 14 clients - ~1500 FTE delivering F&A Outsourced Services. Responsible for Portfolio P&L, Driving Transformation and partnering with clients on the Journey to… Show more April 2024 onwards - Global Transformation Execution Lead supporting the Controllership teams to execute the transformation roadmap.Till March 2024 - F&A Location lead for Transitions - Responsible for transition of F&A processes from new clients and existing clients. Till June 2022 - Cluster lead handling a portfolio of 14 clients - ~1500 FTE delivering F&A Outsourced Services. Responsible for Portfolio P&L, Driving Transformation and partnering with clients on the Journey to Intelligent Operations. Additionally, Client Experience lead for 2 Europe region Accounts. Show less

Responsible for India location - Infrastructure, Finance, Admin, People & Culture, Operations teams supporting over 300 employees across Coimbatore, Chennai & Pune.

- Setup Legal Entity & Delivery center in Coimbatore & Chennai, India.- Concluded sale of India Operations to SuperConcepts Australia and migrated the staff to new entity

Responsible for management of Offshore delivery centers (SriLanka, India) . Design and Implement Best practice processes for Client Onboarding, Transition and Delivery. Manage BOT projects , evaluate and acquire new capabilities. Designed and implemented Platform as a Service (PAAS) solution catering to small businesses in Australia.

- Introduced RAMCO ERP on Cloud and Genesys CRM in the Sri Lanka market- Won the 1st ERP contract for RAMCO in Sri Lanka- Won a CRM project for Genesys including its solution for IVR, Chat and social media support with a leading telecom provider in Sri Lanka

Provide Pre-Sales, Solutioning support to deals from Pursuit to Closure. Manage the Solution and Transition team and ensure smooth transition to Operations delivery teams. Capabilities Management, Identify and Manage Alliances for Automation enablers, Compliance to central Knowledge Management and Business Excellence frameworks.• Conceptualized and created a hosted ASP & BPO capability for transactional non-voice processes and integrated with offerings in Banking, Insurance… Show more Provide Pre-Sales, Solutioning support to deals from Pursuit to Closure. Manage the Solution and Transition team and ensure smooth transition to Operations delivery teams. Capabilities Management, Identify and Manage Alliances for Automation enablers, Compliance to central Knowledge Management and Business Excellence frameworks.• Conceptualized and created a hosted ASP & BPO capability for transactional non-voice processes and integrated with offerings in Banking, Insurance, Financial services verticals. On-boarded 4 clients onto the platform.• Reviewed various automation products as it relates to Accounting, identified product partners and established commercial and operating alliances• Worked on 70+ global and domestic (India) deals across P2P, O2C and R2R with a TCV of $ 80 Mn + . Won 6 deals worth ABR $ 4 Mn.• Interacted with 20+ CFOs in India domestic market evangelising centralization, creation of shared service centres and outsourcing of finance and other back office processes. • Won and led the delivery of F&A consulting assignments in the Retail, Telecom, Banking and Insurance industry verticals. Show less

• Managed the initiative to increase subscription to User Interaction Services capabilities in the BPO platform• Assisted in the management of the P & L for BPO global leveraged capabilities cost center including multi-year strategic planning, Project evaluation & selection and leading optimization efforts.• Created the gold standard processes for Contact Centre Workforce management (CCWFM) capability and successfully took them through a certification process comprising a global team… Show more • Managed the initiative to increase subscription to User Interaction Services capabilities in the BPO platform• Assisted in the management of the P & L for BPO global leveraged capabilities cost center including multi-year strategic planning, Project evaluation & selection and leading optimization efforts.• Created the gold standard processes for Contact Centre Workforce management (CCWFM) capability and successfully took them through a certification process comprising a global team of Decision makers & SMEs• Managed the project to transition CCWFM delivery in BPO and Service Desk sites in EDS to a centralized global offshore delivery model Show less

Key member of the field immersion team comprising of experts representing various NGOs, The Solae company, Enterprise for a Sustainable World, & Cornell’s Centre for Sustainable Global Enterprise

• At Chicago, as financial controller for 8 service branches of GE Rail Services– a Railcar leasing business in North America with a $ 1 Billion annual turnover- Managed a team of 6 Assistant controllers and 4 offshore associates - Responsible for accounts consolidation, book closure, planning, budgeting and analysis.• Performed off-shoring feasibility analysis for GE Consumer Finance, UK. Examined their finance processes spanning 13 Processes and 65 Associates and recommended… Show more • At Chicago, as financial controller for 8 service branches of GE Rail Services– a Railcar leasing business in North America with a $ 1 Billion annual turnover- Managed a team of 6 Assistant controllers and 4 offshore associates - Responsible for accounts consolidation, book closure, planning, budgeting and analysis.• Performed off-shoring feasibility analysis for GE Consumer Finance, UK. Examined their finance processes spanning 13 Processes and 65 Associates and recommended migration strategy.GE Certified Black Belt in Six Sigma • Completed 4 Black belt (BB) projects and mentored 18 Green belt (GB) projects to generate a Quality net income (QNI) of over $16 Million to the business • Improved the asset utilization from 67% to 76% resulting in a business net income impact of $10 Million as lead Black belt in an Executive band project.• Led a cross functional team comprising of Billing department, Tax department & Sales managers from various branches across the United States and accomplished a 70% improvement in billing accuracy.• Delivered Six Sigma training sessions to employees of different nationalities and functions. • Supported 42 accounting processes of Consumer Finance Centre of Excellence (COE) spanning 3 products, 13 managers and 130 associates for process and customer related issues.• As India contact of a global improvement project team, identified and executed business process improvements.•Identified process measures and devised dashboards to track the measures for management reporting.•Advocated six sigma practices and built controllership awareness through trainings and shop floor demonstrations Show less

• Developed revenue model, pioneered market analysis and devised penetration strategies for the services offered in its B2B portals for Industrial products and Textiles.• Led participation in various B2B trade fairs and generated break-even revenue & marketing intelligence.• Monitored receivables and follow-up with clients and recovered 20 % of long outstanding dues (>360 days).

• Led the ERP software standard chart of accounts conversion to Unilever standards for 5 profit centers. • Reconciled advertising spend account disputes (10 %) aged over 3 years in a short span of 2 months. • Obtained exposure to indirect taxation, internal audits and statutory reporting at corporate and factory offices

• Led teams to perform statutory and concurrent audits at various nationalized banks• Assisted in the preparation and representation of individual and corporate income tax assessment appeals at tribunal hearings