Ptashi Dunchie Email & Phone Number

Cross functionally collaborate with Sales, Professional Services, Customer Success departments to understand client needs and requirements to implement technical setups.Serves as an expert on all Hootsuite technical products and setups to translate product knowledge and technical solutions to client. Facilitates implementation client kick offs.

Manages new client technical implementations by serving as the primary point of contact.Serves as an expert on all Leonardo technical products and setups in order to translate product capabilities to clients.Facilitates and conducts implementation client kick-offs, requirement gathering sessions and configuration review meetings.Responsible for managing.

Responsible for facilitating new clients’ implementation technical setups in company platform. Facilitates the completion of technical tasks through Zendesk, JIRA ticketing platforms and Confluence. Responsible for monitoring the implementation process to completion.Coordinates timelines and the completion of tasks with the Implementation Manager.

Toronto, Ontario, Canada

Resolves client enquiries in an empathetic, accurate, and timely fashion through phone, email, and Zendesk support tickets to provide first level support. Resolves technical issues with all Leonardo products through checking Splunk logs and reading XML scripts. Identify, investigate and document bugs for development and engineering teams. Facilitate the.

Toronto, Ontario, Canada

Provided a friendly atmosphere while greeting and serving customers in establishment. Fielded customer phone calls and provided information and assistance. Handled cash, debit and credit transactions via a POS system. Answered client's inquiries about ingredients and products for sale.

Toronto, Canada Area

Assisted clients via phone, email and online chat platforms in order to achieve complete customer satisfaction and problem solve on a variety of moving related topics such as moving companies and home utilities information. Reviewed hard copy information and updated business data entry spreadsheets. Assisted and maintained data integrity of the MoveSnap.

Toronto, Canada Area

Managed a high volume of existing, past, and future reservations for clients daily via phone, email, and online chat platforms in a warm and friendly manner to achieve complete customer satisfaction. Was a liaison between clients and partners with the purpose of resolving complex issues via phone and email on a variety of topics such as modifications and.

Toronto, Canada Area

Provided a friendly atmosphere while greeting and serving customers in establishment. Fielded customer phone calls and provided information and assistance. Handled cash, debit and credit transactions via a POS system. Answered client's enquiries about ingredients and products for sale.Helped maintain company's business calendar. And supported and assisted.

Toronto, Canada Area

Provided a friendly atmosphere while greeting and serving customers in establishment. Fielded customer phone calls and provided information and assistance. Handled cash, debit and credit transactions via a POS system. Answered client's inquiries about ingredients and products for sale.

Whitby, Ontario, Canada

Provided a friendly atmosphere while greeting and serving customers in establishment. Fielded customer phone calls and provided information and assistance. Handled cash, debit and credit transactions via a POS system. Answered client's inquiries about ingredients and products for sale. Conducted general clerical tasks such as drafting documents pertaining.

Bachelor'S Degree, Criminology And Classical Civilizations

High School Diploma