Ptashi Dunchie Email & Phone Number

Cross functionally collaborate with Sales, Professional Services, Customer Success departments to understand client needs and requirements to implement technical setups.Serves as an expert on all Hootsuite technical products and setups to translate product knowledge and technical solutions to client. Facilitates implementation client kick offs, requirements gathering sessions and configuration review meetings.Facilitates training sessions across all technical products to educate clients on how to use purchased software and customized system features. Responsible for creating and managing implementation project plans for clients that outlines all steps and tasks to be completed for a successful implementation. Responsible for customizing software systems for clients based on their specific needs. Responsible for managing multiple concurrent client technical implementation projects while providing high level and detailed business process consulting. Provides consulting and assistance to new and existing clients through phone, email and zoom to ensure best practices to main client satisfaction. Responsible for identifying, documentation and proactively managing risks and issues through to complete resolution.Responsible for troubleshooting key client implementation issues.Monitors client utilization and adoption of technical software through technical implementation.Provides regular status updates on implementation project deliverables and milestones.

Manages new client technical implementations by serving as the primary point of contact.Serves as an expert on all Leonardo technical products and setups in order to translate product capabilities to clients.Facilitates and conducts implementation client kick-offs, requirement gathering sessions and configuration review meetings.Responsible for managing multiple concurrent client technical implementation projects while providing high level and detailed business process consulting. Cross functionally collaborate with Sales, Engineering and Customer Success departments to understand client needs and requirements to implement technical setups.Conducts assessments of customer needs, explain Leonardo product features and functionality and demonstrate customer solutions. Provides consulting and assistance to new and existing clients through phone and email to ensure best practices to main client satisfaction. Responsible for the creation and editing of client specific documentation for technical implementation. Responsible for identifying, documentation and proactively managing risks and issues through to complete resolution.Responsible for troubleshooting key client implementation issues.Monitors client utilization and adoption of technical software through technical implementation.Provides regular status updates on implementation project deliverables and milestones.

Responsible for facilitating new clients’ implementation technical setups in company platform. Facilitates the completion of technical tasks through Zendesk, JIRA ticketing platforms and Confluence. Responsible for monitoring the implementation process to completion.Coordinates timelines and the completion of tasks with the Implementation Manager, Developers and clients. Reports to the Implementation Manager on progress, technical issues and completion of implementation tasks.Coordinates with syndication partners for technical set up on additional platforms. Conducts quality checks for all new clients after implementation completion to ensure expectations are being met. Prepares all necessary support documentation and technical writing for service desk manuals.Trains new clients on company platform usage through demonstrations and walkthroughs.Provides first tier technical support to clients in an empathetic, accurate and timely fashion through phone, email and Zendesk support tickets. Resolves technical issues with all Leonardo products. Identifies, investigates and documents bugs for development and engineering teams. Assists with the maintaining of department wide operations by editing client specific documentation and help articles.

Toronto, Ontario, Canada

Resolves client enquiries in an empathetic, accurate, and timely fashion through phone, email, and Zendesk support tickets to provide first level support. Resolves technical issues with all Leonardo products through checking Splunk logs and reading XML scripts. Identify, investigate and document bugs for development and engineering teams. Facilitate the on-boarding and off-boarding of clients. Assist with maintaining department wide operations by editing and maintaining client specific documentation and help articles.

Toronto, Ontario, Canada

Provided a friendly atmosphere while greeting and serving customers in establishment. Fielded customer phone calls and provided information and assistance. Handled cash, debit and credit transactions via a POS system. Answered client's inquiries about ingredients and products for sale.

Toronto, Canada Area

Assisted clients via phone, email and online chat platforms in order to achieve complete customer satisfaction and problem solve on a variety of moving related topics such as moving companies and home utilities information. Reviewed hard copy information and updated business data entry spreadsheets. Assisted and maintained data integrity of the MoveSnap database and platform. Conducted research to strengthen client experience and improve the MoveSnap platform.

Toronto, Canada Area

Managed a high volume of existing, past, and future reservations for clients daily via phone, email, and online chat platforms in a warm and friendly manner to achieve complete customer satisfaction. Was a liaison between clients and partners with the purpose of resolving complex issues via phone and email on a variety of topics such as modifications and cancellations. Assisted clients with incorrect and unauthorized payments as well as the charge-back process for refunds of payments.

Toronto, Canada Area

Provided a friendly atmosphere while greeting and serving customers in establishment. Fielded customer phone calls and provided information and assistance. Handled cash, debit and credit transactions via a POS system. Answered client's enquiries about ingredients and products for sale.Helped maintain company's business calendar. And supported and assisted with receiving shipments of supplies.

Toronto, Canada Area

Provided a friendly atmosphere while greeting and serving customers in establishment. Fielded customer phone calls and provided information and assistance. Handled cash, debit and credit transactions via a POS system. Answered client's inquiries about ingredients and products for sale.

Whitby, Ontario, Canada

Provided a friendly atmosphere while greeting and serving customers in establishment. Fielded customer phone calls and provided information and assistance. Handled cash, debit and credit transactions via a POS system. Answered client's inquiries about ingredients and products for sale. Conducted general clerical tasks such as drafting documents pertaining to customer's orders and administrative duties such as scheduling and managing bridal consultations and tastings.

Bachelor'S Degree, Criminology And Classical Civilizations

High School Diploma