Peter Theise Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Alpharetta, Ga

As the Sr Client Relationship Manager at CenturyLink Technology Solutions I am responsible for managing the client relationship with respect to all aspects of the service delivery. I oversees the installation of new services, all of the ongoing delivery of services in a steady-state environment, and the resolution of the service issues. I also work closely with the sales team to identify new business opportunities and renew existing services to their assigned client accounts. Primary responsibilities include conducting regular customer meetings, incident awareness and escalation, issue trending and problem management, and cure plan development and execution.

Greater Atlanta Area

I worked as a Business Manager for the Managed Services and Support wing of Abacus Solutions. With a focus on iSeries Cloud support, I consuledt with both partners and clients to assist with the sales process from inception to completion.Abacus Solutions is an IT infrastructure solutions firm that partners with our customers to provide technology-based products, services, and business solutions. We help our customers lower the cost and minimize the risk associated with IT through services and solutions that simplify virtualization, server, storage, networking, and security infrastructure. Founded in 2000 with it's headquarters in Marietta, GA, Abacus Solutions has strategic relationships with leading IT manufacturers and helps businesses evaluate and assess which technologies best serve their business needs. Certified solution architects and engineers design, implement, and support the solutions we sell. Warehouse facilities, a redundant data center, technical lab, training and demo centers are all located at our metro Atlanta location.Our varied client base includes commercial, education, healthcare and government entities. Our unique perspective on diverse business operations allows us to customize solutions to your exclusive needs. We provide virtualization solutions, design/redesign and implementation of data storage systems, creation of highly redundant environments for disaster recovery, performance tuning of servers, design and performance tuning of the network, as well as e-mail archiving and regulatory compliance. Additionally, we offer flexible financial services, rental services, and a purchase program for your older equipment. Our solutions are meant to make the infrastructure do as much as possible while minimizing cost and risk.

While at Arrow, I focus on both the IBM Power Systems and iSystems Group.IBM Certified Sales Expert for Power Systems (i series, p series & Pureflex) with POWER7 and AIX SalesAt Arrow Electronics, I worked directly with our clients to configure, manage, and assist in the sales process for a full range of hardware and software service contracts. This includes increasing service revenues by working directly with the Account Executive, Area Service Manager and Customer Service Manager to develop strategic customer focused account plans.As an account rep, I have developed loyal and successful partnerships by understanding customer and supplier requirements. Built relationships with key decision makers and match customers with the right solutions for their needs. Maximize sales, provide exemplary customer service, use consultative selling skills to identify opportunities and overcome objections.• Responsible for the day-to-day sales support and customer service activities for assigned accounts • Produces requested quotes in an accurate and timely manner and achieve quarterly sales goals• Provides the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures• Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers• Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective manner• Creates influential customer, supplier and internal relationships

Managed the Planning and Processes of Fortune 500 companies from post sales process initiation to implementation on the website.Responsible for day to day management of over 300 clients to measure account performance and ROI.Mentored Account Managers to help them increase performance and attain Senior Account Manager Promotions.Actively participated in Product Development Feedback to help create new product offerings for CareerBuilder.comConducted interactive, web-based training courses for clients using WebEx, Live Meeting, and Conference America.Became proficient with programs such as Adobe Photoshop CS3, Dreamweaver, and Visual Basic Programming as well as a working knowledge in HTML and XML.

Greater Atlanta Area

Exceeded ramp-up sales quotas by 15% in Q4 of 2007 Managed 250 new and existing clients with online recruiting needs, specifically in the retail and hospitality verticals. Implemented training courses for new clients - speeding profitability Performed account audits (quarterly and annually) to gauge effectiveness on our site Renewed and researched up-sell opportunities with existing clients and partnered with Account Management to increase customer ROI. Conducted multiple sales calls to grow accounts in several verticals. Worked exclusively with Executive-Level Employers to demonstrate CareerBuilder products and effectiveness

Greater Atlanta Area

Exceeded YOY Sales Quotas for 2005 by 120% as well as Team Goals for Q3 and Q4 of 2006 and Q1 of 2007.Responsible for Interviewing, Training, and Managing New Hire Employees for T-Mobile USA.Logged and tracked all on-hand inventory for largest volume location in Atlanta as well as managed our monthly and quarterly P&L StatementsWorked with Product Development groups to ensure overall customer satisfaction with high-end data devices / wireless equipment.Provided Superior Product Knowledge to new and existing clients in the wireless industry.Responsible for Managing a team of 10

Aggressively acquired new clients for Senior Advisors through cold-calling and mass marketing initiatives.Created and maintained databases of companies used for telemarketing These lists were used in conjunction with aggressive marketing campaigns to acquire new clientele.Participated in the implementation of various HR-related activities for training purposesAttended and actively participated in client meetings as well as company-based financial seminars.; closely with existing and potential clients in Atlanta MarketExpanded sales to include mass market accounts for Senior AdvisorsBecame proficient with Microsoft Office Programs (Word, Excel, PowerPoint, and Access)Proficient with multi-tasking and meeting scheduled deadlines.

Bachelor Of Science (Bs)

Education record

Education record