Paul Townsend

Paul Townsend Email and Phone Number

Director at Taylor-Made Mobility Limited @ Taylor-Made Mobility Limited
Paul Townsend's Location
Abingdon-On-Thames, England, United Kingdom, United Kingdom
Paul Townsend's Contact Details

Paul Townsend personal email

n/a

Paul Townsend phone numbers

About Paul Townsend

Mobility and service delivery specialist. Focussed on delivery of high quality mobility adaptions for the elderly and less able.

Paul Townsend's Current Company Details
Taylor-Made Mobility Limited

Taylor-Made Mobility Limited

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Director at Taylor-Made Mobility Limited
Paul Townsend Work Experience Details
  • Taylor-Made Mobility Limited
    Director
    Taylor-Made Mobility Limited Feb 2021 - Present
    Oxfordshire, England, United Kingdom
    Responsible for all aspects of customer service and satisfaction.
    View
  • Mobility Bathing Group Ltd.
    Group Compliance & Transformation Director
    Mobility Bathing Group Ltd. Jan 2017 - Aug 2020
    Redditch
    Mobility Bathing, formerly Care in Bathing Ltd (see below), is a UK-wide provider of assisted bathing products and part of Mobility Group. I moved into this key operationally-focused role following acquisition of Care in Bathing, with responsibility for all aspects of Group compliance and transformational leadership within specialist mobility business. Key achievements include: ◼️Embedded KPIs to streamline operations, eliminate waste and enhance customer and staff experience.◼️Developed and implemented compliance functions covering Health & Safety, HR, GDPR and all legal and regulatory requirements◼️Directed a supply chain outsourcing project to transfer £9m p.a. spend to 3rd party procurement partner.◼️Managed property selection, construction design and relocation to new premises, on-time and budget.◼️Delivered ERP and CRM systems synchronisation to drive integration and standardisation of process.◼️Championed the timely and quality production, delivery and analysis of all board and investor KPIs.
  • Care In Bathing Ltd.
    Operations Director
    Care In Bathing Ltd. Dec 2011 - Jan 2017
    Redditch
    I moved into this role following my business improvement interim assignment (see below) with responsibility for all aspects of operational leadership including controlling £9m OPEX and overseeing customer service. Key achievements include: ◼️Led delivery of process change programme to improve ‘right first time’ by 20% and reduce lead times by 40%+.◼️Streamlined logistics function to drive 50% stock reduction, 25% fleet reduction and next day delivery.◼️Re-organised operations of 300+ resources to reduce costs by 2% and enhance efficiency of service.◼️Coached and motivated management team to drive continuous improvement and high-performance.◼️Awarded specialist business and consumer-related accreditations including Which? and Trust a Trader.◼️Increased customer satisfaction and Net Promotor Score (NPS). Also, significantly improved 3rd party installation quality and retention.
  • Care In Bathing Ltd.
    Strategic Consultant And Interim Business Improvement Manager
    Care In Bathing Ltd. Mar 2011 - Dec 2011
    I was engaged to provide strategic consultancy and improvement services to a £25m t/o UK OEM, effectively supporting company growth programme, following PE-funded acquisition in 2008.
  • Frc Group
    Interim Manager
    Frc Group Aug 2010 - Feb 2011
    Engaged to restructure warehouse operations to increase capacity and implement additional work streams.
  • Penmark Limited
    Senior Consultant
    Penmark Limited Jul 2006 - Jun 2010
    Senior Consultant delivering Lean change programmes across a variety of sectors.
  • Sigmapro
    Business Development Manager
    Sigmapro 2005 - 2006
  • Redprairie
    Applications Consultant
    Redprairie 2001 - 2004
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  • Catalyst Solutions
    Applications Consultant
    Catalyst Solutions 1997 - 2001
    View
  • Rank Taylor Hobson
    Project Leader
    Rank Taylor Hobson Apr 1984 - Jul 1997

Paul Townsend Skills

Six Sigma Lean Manufacturing Process Improvement Culture Change Business Transformation Business Process Improvement Business Process Mapping Performance Improvement Change Management Operational Excellence Project Delivery Process Engineering Continuous Improvement Program Management Strategy Stakeholder Management Procurement Management Employee Engagement 5s Business Development Erp Leadership Manufacturing Operations Management Project Planning Management Consulting Business Process Business Strategy Kaizen Logistics Supply Chain Outsourcing Quality Management Business Planning Supply Chain Management Enterprise Resource Planning

Frequently Asked Questions about Paul Townsend

What company does Paul Townsend work for?

Paul Townsend works for Taylor-Made Mobility Limited

What is Paul Townsend's role at the current company?

Paul Townsend's current role is Director at Taylor-Made Mobility Limited.

What is Paul Townsend's email address?

Paul Townsend's email address is pt****@****net.com

What is Paul Townsend's direct phone number?

Paul Townsend's direct phone number is 44 800 280*****

What skills is Paul Townsend known for?

Paul Townsend has skills like Six Sigma, Lean Manufacturing, Process Improvement, Culture Change, Business Transformation, Business Process Improvement, Business Process Mapping, Performance Improvement, Change Management, Operational Excellence, Project Delivery, Process Engineering.

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