Philippe Turpault Email and Phone Number
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Dynamic Customer Success leader with over 10 years of experience driving ARR growth, optimizing customer retention, and building scalable Customer Success frameworks in SaaS environments. Expert in proactive customer engagement, health scoring, and tailored customer journey mapping. Proven track record in achieving high Net Retention Rates and fostering long-term customer partnerships that generate measurable value. Built and mentored high-performance teams aligned to customer-centric growth and operational excellence.Held senior roles in SaaS companies, where I consistently achieved over 88% renewal rates and 105% to 117% Net Retention and built high-performing teams that focused on driving customer outcomes and satisfaction. I am passionate about enabling teams to succeed and leveraging data to drive strategic decision-making across the customer journey.Areas of Expertise: Customer Success, Subscription Pricing, Client Review Processes, Customer Engagement and Retention, SaaS Solutions, Strategic Planning, Team Leadership.
Qredible, Inc.
View- Website:
- qredible.com
- Employees:
- 12
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Customer Success Scalability And Operations AdvisorQredible, Inc.San Jose, Ca, Us
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Investor & AdvisorQredible, Inc. Jun 2024 - PresentCherry Hill, New Jersey, UsAs a member of Qredible's Board of Advisors, I offer strategic and tactical guidance on customer/partner success, pricing strategies, and proactive methods to engage, communicate with, and support customers throughout their lifecycle.
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Vice President, Customer SuccessJitterbit Mar 2017 - May 2024Alameda, Ca, UsResponsible for Customer Success Managers, Customer Success Architects, and Strategic Account Managers.Grew the CSM team by 4x to a world class team focused on customer value & experience; doing so by defining & implementing the necessary playbook, processes and tools resulting in retention exceeding expectations.Fostered a customer-centric culture, emphasizing value delivery and exceptional experiences. Revamped the Customer Success engagement model to boost Gross Retention by more than 10 points and achieved a more than tenfold increase in expansion within the first two years. Additionally, I streamlined Jitterbit’s Success function to facilitate clear reporting and understanding of business health. Defining, documenting and executing the company’s CSM Playbook for customer engagement - Playbook covering processes and sales plays along the customer journey. -
Regional Director, Customer Success Managers (West)Talend Feb 2016 - Mar 2017San Mateo, California, UsCustomer Success' mission: Help customers achieve their business outcomes! -
Sr. Dir., Client SuccessAgilone Jun 2014 - Jan 2016Sunnyvale, Ca, UsAgilOne in a nutshell: Gather, clean and de-dup your data, apply math, learn about your business, strategize and execute. All in one solution for retailers and more ... -
Senior Director Of Partner EnablementBadgeville Sep 2013 - May 2014
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Success Manager - Websphere Services PracticeIbm Jan 2012 - Aug 2013Armonk, New York, Ny, Us -
Ibm/Cast Iron Director Of ServicesIbm Jan 2011 - Jan 2012Armonk, New York, Ny, Us
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Cast Iron Director Of Partner SuccessIbm May 2010 - Jan 2011Armonk, New York, Ny, UsIBM acquired Cast Iron Systems
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Director Of Partner SuccessCast Iron Systems May 2009 - May 2010
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Product Marketing ExecutiveHeadstrong Business Services Feb 2009 - Apr 2009Reston, Va, UsHeadstrong acquired Lydian Data Services and Lydian Technology Group to form Headstrong Business Services -
Vp, Product Management & MarketingLydian Data Services Oct 2005 - Apr 2009Us -
Engagement ManagerCollabnet Feb 2001 - Oct 2005Alpharetta, Ga, Us -
Principal Sales EngineerPtc (Parametric Technology Corp) 1999 - 2001Sales Engineering.
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Sales EngineerCmstat 1997 - 1999Technical Sales Engineer.
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Sales EngineerIntegrated Support Systems, Inc. 1997 - 1999
Philippe Turpault Skills
Philippe Turpault Education Details
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Santa Clara UniversityConcentration In Finance -
Epita: Ecole D'Ingénieurs En InformatiqueAnd Languages
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Lycée Janson De SaillyMath / Physics
Frequently Asked Questions about Philippe Turpault
What company does Philippe Turpault work for?
Philippe Turpault works for Qredible, Inc.
What is Philippe Turpault's role at the current company?
Philippe Turpault's current role is Customer Success Scalability and Operations Advisor.
What is Philippe Turpault's email address?
Philippe Turpault's email address is pt****@****ail.com
What is Philippe Turpault's direct phone number?
Philippe Turpault's direct phone number is +140823*****
What schools did Philippe Turpault attend?
Philippe Turpault attended Santa Clara University, Epita: Ecole D'ingénieurs En Informatique, Lycée Janson De Sailly.
What are some of Philippe Turpault's interests?
Philippe Turpault has interest in Family, Education, Golf, Good Food, Friends.
What skills is Philippe Turpault known for?
Philippe Turpault has skills like Saas, Cloud Computing, Integration, Product Management, Enterprise Software, Strategy, Solution Selling, Professional Services, Go To Market Strategy, Management, Sales Enablement, Lead Generation.
Who are Philippe Turpault's colleagues?
Philippe Turpault's colleagues are Christopher Dibiase, Drew Harris, Rick Mcdonald, Christopher Mcdonald, Michael Boone, Michael Boone, Jordan Frazier.
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