Puja Aggarwal Email and Phone Number

Presently working as Accounts Manager cum Business Development in Pharmaceutical Company in Chandigarh. Nature of; Chief Tasks Handled :Handling of more than 150 Pharma Clients all over India. Follow up for Recovery of Payments from Clients within due dates.Entry of Payments in Ledger.Crediting and Debiting of Payments in Customers Accounts.Bank Account Reconcillation on monthly basis.Maintaining the Day Book Managing & Updating… Show more Presently working as Accounts Manager cum Business Development in Pharmaceutical Company in Chandigarh. Nature of; Chief Tasks Handled :Handling of more than 150 Pharma Clients all over India. Follow up for Recovery of Payments from Clients within due dates.Entry of Payments in Ledger.Crediting and Debiting of Payments in Customers Accounts.Bank Account Reconcillation on monthly basis.Maintaining the Day Book Managing & Updating various Files. Responding to the customer mails and queries.Initiating new processes/ schemes for clients to increase sale. Show less

Reconciliation of Data on weekly and monthly basis with Airtel.MIS, Collection of payments within due dates.Co-ordination with VAS Managers-Airtel/ Reliance/BPL, Idea all over India.Receive and record invoices and arrange payment.Analyze and identify problems or areas for improvement and makes recommendations.Prepare and send reminder and or confirmation letters.

Achievement of profitability targets.Planning & implementing Customer Care MetricsPerformance Review Customer Relationship Management:Responsible for resolving customer queries; rendering and achieving quality services and providing first line customer support by answering queries and resolving the issues.Maintaining healthy business relations with major clients, ensuring customer satisfaction by achieving service quality norms.Team… Show more Achievement of profitability targets.Planning & implementing Customer Care MetricsPerformance Review Customer Relationship Management:Responsible for resolving customer queries; rendering and achieving quality services and providing first line customer support by answering queries and resolving the issues.Maintaining healthy business relations with major clients, ensuring customer satisfaction by achieving service quality norms.Team Management:Leading& monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.Creating and sustaining an environment that fosters development opportunities and motivates high performance.Identifying the training needs of employees, organizing training programs and evaluating effectiveness of training programs Show less

Chief Tasks Handled:Leading a highly motivated team of 7 peopleInitiating new processes for retention based on analysisProjecting and estimating ChurnHandling of 1000 Reliance PCO Subscribers for Shimla CityPreparing weekly/monthly MIS E-Mails and Tele Calling to Reliance STD/PCO Customers/ RIM Prepaid Subscribers from given database to fix sales appointments.Major Contributions:Successfully reduced churn and increased retention by 4% to 5%… Show more Chief Tasks Handled:Leading a highly motivated team of 7 peopleInitiating new processes for retention based on analysisProjecting and estimating ChurnHandling of 1000 Reliance PCO Subscribers for Shimla CityPreparing weekly/monthly MIS E-Mails and Tele Calling to Reliance STD/PCO Customers/ RIM Prepaid Subscribers from given database to fix sales appointments.Major Contributions:Successfully reduced churn and increased retention by 4% to 5% approximately.Introduced promotion schemes Responsibilities:Responsible for achieving profitability targets involved in planning and implementing customer care metrics and processes.Actively involved in imparting training to store employees; business planning, implementation and field support. Responsible for ensuring high level of customer service.Actively involved in complaint and request management training to Customer Care Executives. Instrumental in conducting basic audit of stock records, collection records.Received an award for Best Performance in MIS (Management Information System).Closely interacted with various departments for solving customer complaints.Instrumental in managing MIS - Daily analysis of Reports, Collection, Queries, Complaints, Churn & Stock Position.Actively involved in churn management, team management, cash management and inventory management. Show less