Puja C. Email & Phone Number

London

London, England, United Kingdom

London, United Kingdom

This role is essential to support the organisation to ensure highly efficient handover of New Homes from the contractor to the organisation and eventually ensuring excellent experience for customers living in Peabody's New Build Homes. The role requires excellent communication skills, both written and verbal, with the natural ability to network and build effective relationships with key colleagues across the organisation as well as external stakeholders. I provide excellent front line customer service by working in partnership with internal and external stakeholders to ensure our customers’ needs are met and the departmental/team objectives are achieved. I also provide efficient and customer focused administrative support for the New Homes and Latent Defect Teams, including supporting the delivery of a range of new homes activities for customers moving into new developments and logging/tracking/reporting on defects. Selected contributions: • Assess clients’ needs to ensure effective service delivery. • Advise and support our customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified. • Manage, maintain, and develop departmental records on both manual and electronic systems ensuring that the information/data is accurate, up-to date and easily accessible.• Create and prepare reports on outstanding and latent defects orders to enable effective monitoring of service levels and contractor performance.• Work to deliver effective and efficient customer focused maintenance service to residents.• Undertake snagging of properties to ensure they meet NHBC guidelines on finishing.• Provide home demonstrations and technical advice to residents.• Arrange and attend contract review meetings with contractors, to ensure detects raised are closed within the targeted time.

London, United Kingdom

Led a high performing team of 5. Managed all aspects of administration, HR, recruitment, payroll, holiday, and sickness absence across 15 locations with 320 staff. Monitored diverse administrative functions and supported projects. Prioritised tasks throughout the team, shared ideas and best practice. Compiled and analysed data to prepare reports and budgets. Oversaw the management of pool cars. Enforced and adhered to safety and COSHH standards.Selected Contributions:• Designed and introduced an administrative manual, policies, and procedures; improved compliance, efficiency, and productivity, while simultaneously reducing costs.• Developed a team newsletter; improved availability and transparency of information to enhance communications.• Pinpointed skills gaps, delivered training and coaching; elevated knowledge and abilities throughout the department to enable the achievement of targets.• Project managed the transition of timesheets from manual to electronic entry; reduced requirements for overtime which decreased costs.• Maintained an accurate inventory of office supplies, ordered stock, and processed invoices; enabled the efficient transfer of materials between departments.

London, United Kingdom

Directed day-to-day office operations, providing fundamental support to Head of Department and Senior Management team. Coordinated complex diaries to arrange meetings, prepared itineraries. Organised travel and accommodation. Devised presentations, produced detailed Board reports, updated plans, managed a detailed calendar, and carefully monitored action items. Reorganised filing systems. Troubleshot and resolved problems. Validated invoices, matched details to individual purchase orders prior to system input. Authorised payments for 450 staff.Selected Contributions:• Formed strong and mutually beneficial relationships with stakeholders; allowed effective running of the team.• Developed internal correspondence and created databases that facilitated effective and confidential communication and transfer of information; enabled effective business decision making.• Successfully planned and delivered events and conferences; attained results on time and within budget.• Controlled staff recruitment, including agency liaison; attracted new talent to improve department performance.

London, United Kingdom

Planned resources for locations in the West. Provided oversight across annual leave and staff absences. Ran all aspects of payroll administration. Communicated with the Accounts department to confirm payment of invoices. Organised and attended meetings, took minutes and distributed relevant communications. Retained the highest levels of professionalism and confidentiality when dealing with sensitive information. Collaborated with Area Manager and Operations Manager to arrange cleaning requirements. Arranged staff training courses, meetings, and events.Selected Contributions:• Accepted additional duties in the absence of the Administration Manager; ran the department effectively.• Negotiated with Agency Representatives to agree and arrange adequate staffing; ensured minimal interruption to business.• Originated new system of reporting timesheets; improved the availability of data.

London, United Kingdom

Delivered comprehensive business support to Head of the Pret Foundation, Pret Foundation Trust Manager, and Apprenticeship Scheme Manager. Resolved conflicting diary arrangements to arrange meetings. Managed team expenses. Processed invoices and payments. Mentored Apprentices. Travelled throughout the UK to visit and negotiate with Charities, forged robust relationships. Orchestrated Charity events to raise significant funds.Selected Contributions:• Entrusted with overall administration of the Apprenticeship Scheme; attained 78% retention of staff after 3 years.• Designed and integrated reports, databases, and spreadsheets; enhanced the accuracy of information.• Successfully ran projects from inception to completion, most notably the launch of Food Service in France, organised 97% of food donations; achieved positive results for the Foundation.• Acted as a point of escalation for complex customer queries and concerns; swiftly resolved issues.

London, United Kingdom

Supporting the business for all customer queries and complaints. Resolved delivery issues and managing complaints from start to finish. Selected Contributions:• Capture and deal with all customer queries and complaints. • Ensuring all business outlets complied with the company procedures and standards. • Ensuring delivery system for all customers were kept up to date; providing support to the outlets giving them accurate information. • Use of complex SOS system with all customer feedback.• Introductions of the 3-ring policy.• Responsible for reporting to the senior managers statistics of calls coming into the Customer Services department.

London, United Kingdom

Having joined Housing for Women as an Administrative Assistant to quickly to be moved to this role.Volunteering to build my experience in Administration. Selected Contributions:• Responsible for dealing with all tenants’ queries and complaints.• Working closely with contractors to ensure that outstanding appointments were completed and satisfied. • Compiling letters, copy-typing and proofread documents before they were sent to tenants. • Update and maintain team database and spread sheets concerning gas safety checks.• Responsible for the diary management of three caretakers.• Ensure the invoices sent to the contractors were correct and paid on time.

London, United Kingdom

Delivered general administation duties as a junior member of staff. This was volunteering to build my experience. • Worked on the reception desk within the support services team.• My responsibilities included, welcoming and greeting visitors, diary management, booking meeting rooms, taking minutes in meetings.• Data input for education in the borough.

London, United Kingdom

• Supervised, overviewed and delegated responsibilities in our office.• Completed general admin jobs including translated work via a bespoke software.

London, United Kingdom

• Worked at an activities club and assisted those with mild to severe learning difficulties.• Encouraged the groups to participate in activities such as cooking and drawing to keep them positively engaged.