*Helping customers in GST filling and issues regarding software and importing the data as well.*ITC claims, Reconciliation of GST returns, Tax savings and Analysis of GST returns.* Assisting customers with their ITR and TDS filling as well as their taxes and challans.* Identify and solve technical issues with several diagnostic tools.* Research, trouble shoot and resolve complex problems independently.* Develop document and maintain data quality goals, standards, process and all the data integration of information between internal and external applications.* Conducted quality audits to ensure the guidelines, company procedures, and great customer service were demonstrated.*Remaining up-to-date with latest technology and solutions applicable to company products, Maintain 100% high departmental standards for quality and productivity Metrics.

- To make outbound & inbound calls.- We give resolution to customer query over call.- Handled escalation calls from the customers.

- To make ongoing calls to people.- To inform them about new products and services.- To provide services and fix appointment with customers to dealers.- To listen to objections and handle them differently.- To generate more leads from the people out called.- To enter the details of every interaction in the system.