Dibyendu Mitra Email & Phone Number

Kolkata, West Bengal, India

• Deliver frameworks for the creation of business development plans for individual trade partners• Create and manage an annual business development plan• Pro-actively identify new and different business opportunities to provide increased sales• Design an effective system to ensure the team provide accurate reports on existing and new business opportunities• Undertake a commission review on an annual basis to ensure sales reflect commission levels• Identify and develop new products and business opportunities with identified key target agents• Maintain up to date with all industry trends, issues and news• Attend industry trade and consumer events along with networking opportunities and other relevant meetings/seminars• Develop a suite of ‘special’ offers on an annual basis that can be communicated effectively to eliminate last minute requirements

Kolkata

Steering the formulation and implementation of corporate strategies for achievement of top-line & bottom line targets.Developing and effectuating competitive selling programs to improve product awareness and enhance growth.Implementing sales promotional strategies such as sales schemes, technical seminar, ddealers' meets & road shows .Coordinating with financially strong and reliable channel partners, resulting in deeper market penetration.Administering business operations for the profit centre with a view to realize pre-planning sales and revenue targets;formulating profit centre budget for operational / business development activities.Rendering sustained services for high ROI, increasing retention level by achieving quality norms and resolving their issues to attain high customer satisfaction.Ensuring the successful accomplishment of present business targets in face of growing competition;identifying the prospective clients,generating business from new accounts and developing them to achieve profitability.Leading the development & implementation of marketing plans to achieve market share and profit objectives.Identifying, establishing & developing channel partners for achieving business volumes consistently.Steering efforts towards establishing cost effective logistics operations across the distribution channel and monitoring availability of requisite goods at the various sales outlets/channels.Supervising service operations with focus on implementing policies and procedures while also streamlining.Attending Non conformance, performance product complaints and Emergency Product-Inspection services as well as execution of Annual Maintenance Contracts.Managing and resolving Warranty Claims and effectively attending to customer queries while ensuring compliance.Establishing and sustaining healthy business relations with corporate, institutional and OEM clients, maximizing customer satisfaction by meeting service and delivery norms.

Kolkata, West Bengal, India

· Deliver frameworks for the creation of business development plans for individual trade partners· Create and manage an annual business development plan· Pro-actively identify new and different business opportunities to provide increased sales· Design an effective system to ensure the team provide accurate reports on existing and new business opportunities· Undertake a commission review on an annual basis to ensure sales reflect commission levels· Identify and develop new products and business opportunities with identified key target agents· Maintain up to date with all industry trends, issues and news· Attend industry trade and consumer events along with networking opportunities and other relevant meetings/seminars· Develop a suite of ‘special’ offers on an annual basis that can be communicated effectively to eliminate last minute requirementsResponsible for Business Development in Steel Industry Pan India. Looking for new solutions to problems coming in steel plants

Kolkata, West Bengal, India

Steering the formulation and implementation of corporate strategies for achievement of top-line & bottom line targets.Developing and effectuating competitive selling programs to improve product awareness and enhance growth.Implementing sales promotional strategies such as sales schemes, technical seminar, ddealers' meets & road shows .Coordinating with financially strong and reliable channel partners, resulting in deeper market penetration.Administering business operations for the profit centre with a view to realize pre-planning sales and revenue targets;formulating profit centre budget for operational / business development activities.Rendering sustained services for high ROI, increasing retention level by achieving quality norms and resolving their issues to attain high customer satisfaction.Ensuring the successful accomplishment of present business targets in face of growing competition;identifying the prospective clients,generating business from new accounts and developing them to achieve profitability.Leading the development & implementation of marketing plans to achieve market share and profit objectives.Identifying, establishing & developing channel partners for achieving business volumes consistently.Steering efforts towards establishing cost effective logistics operations across the distribution channel and monitoring availability of requisite goods at the various sales outlets/channels.Supervising service operations with focus on implementing policies and procedures while also streamlining.Attending Non conformance, performance product complaints and Emergency Product-Inspection services as well as execution of Annual Maintenance Contracts.Managing and resolving Warranty Claims and effectively attending to customer queries while ensuring compliance.Establishing and sustaining healthy business relations with corporate, institutional and OEM clients, maximizing customer satisfaction by meeting service and delivery norms.Steering

Jamshedpur, Jharkhand, India

Steering the formulation and implementation of corporate strategies for achievement of top-line & bottom line targets.Developing and effectuating competitive selling programs to improve product awareness and enhance growth.Implementing sales promotional strategies such as sales schemes, technical seminar, ddealers' meets & road shows .Coordinating with financially strong and reliable channel partners, resulting in deeper market penetration.Administering business operations for the profit centre with a view to realize pre-planning sales and revenue targets;formulating profit centre budget for operational / business development activities.Rendering sustained services for high ROI, increasing retention level by achieving quality norms and resolving their issues to attain high customer satisfaction.Ensuring the successful accomplishment of present business targets in face of growing competition;identifying the prospective clients,generating business from new accounts and developing them to achieve profitability.Leading the development & implementation of marketing plans to achieve market share and profit objectives.Identifying, establishing & developing channel partners for achieving business volumes consistently.Steering efforts towards establishing cost effective logistics operations across the distribution channel and monitoring availability of requisite goods at the various sales outlets/channels.Supervising service operations with focus on implementing policies and procedures while also streamlining.Attending Non conformance, performance product complaints and Emergency Product-Inspection services as well as execution of Annual Maintenance Contracts.Managing and resolving Warranty Claims and effectively attending to customer queries while ensuring compliance.Establishing and sustaining healthy business relations with corporate, institutional and OEM clients, maximizing customer satisfaction by meeting service and delivery norms.Steering

India

Steering the formulation and implementation of corporate strategies for achievement of top-line & bottom line targets.Developing and effectuating competitive selling programs to improve product awareness and enhance growth.Implementing sales promotional strategies such as sales schemes, technical seminar, ddealers' meets & road shows .Coordinating with financially strong and reliable channel partners, resulting in deeper market penetration.Administering business operations for the profit centre with a view to realize pre-planning sales and revenue targets;formulating profit centre budget for operational / business development activities.Rendering sustained services for high ROI, increasing retention level by achieving quality norms and resolving their issues to attain high customer satisfaction.Ensuring the successful accomplishment of present business targets in face of growing competition;identifying the prospective clients,generating business from new accounts and developing them to achieve profitability.Leading the development & implementation of marketing plans to achieve market share and profit objectives.Identifying, establishing & developing channel partners for achieving business volumes consistently.Steering efforts towards establishing cost effective logistics operations across the distribution channel and monitoring availability of requisite goods at the various sales outlets/channels.Supervising service operations with focus on implementing policies and procedures while also streamlining.Attending Non conformance, performance product complaints and Emergency Product-Inspection services as well as execution of Annual Maintenance Contracts.Managing and resolving Warranty Claims and effectively attending to customer queries while ensuring compliance.Establishing and sustaining healthy business relations with corporate, institutional and OEM clients, maximizing customer satisfaction by meeting service and delivery norms.Steering

New Delhi, Delhi, India

· Negotiate and set SLA parameters to ensure ongoing focus and drive to achieve set targets.· Manage call escalation, call dispatching, OEM support, and an extensive network of service representatives.· Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.· Develop service contract structure and roll it out to the OEM partners, channel partners, and direct customers.Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.Setting up and maintaining a service desk and evaluating its efficiency.Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.Monitoring department issues and client complaints to create methods to lessen recurring issues.Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.Maintaining strong relationships with manufacturers, dealers, and sales representatives.Helping to train new employees in company procedures.Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processesHeading the entire Technical Support ,PAN India with a team of 28 Engineers for Diagnostic equipments

Kolkata, West Bengal, India

Steering the formulation and implementation of corporate strategies for achievement of top-line & bottom line targets.Developing and effectuating competitive selling programs to improve product awareness and enhance growth.Implementing sales promotional strategies such as sales schemes, technical seminar, ddealers' meets & road shows .Coordinating with financially strong and reliable channel partners, resulting in deeper market penetration.Administering business operations for the profit centre with a view to realize pre-planning sales and revenue targets;formulating profit centre budget for operational / business development activities.Rendering sustained services for high ROI, increasing retention level by achieving quality norms and resolving their issues to attain high customer satisfaction.Ensuring the successful accomplishment of present business targets in face of growing competition;identifying the prospective clients,generating business from new accounts and developing them to achieve profitability.Leading the development & implementation of marketing plans to achieve market share and profit objectives.Identifying, establishing & developing channel partners for achieving business volumes consistently.Steering efforts towards establishing cost effective logistics operations across the distribution channel and monitoring availability of requisite goods at the various sales outlets/channels.Supervising service operations with focus on implementing policies and procedures while also streamlining.Attending Non conformance, performance product complaints and Emergency Product-Inspection services as well as execution of Annual Maintenance Contracts.Managing and resolving Warranty Claims and effectively attending to customer queries while ensuring compliance.Establishing and sustaining healthy business relations with corporate, institutional and OEM clients, maximizing customer satisfaction by meeting service and delivery norms.Steering

Kolkata, West Bengal, India

Technical Support to the Array of Analytical Equipments in Eastern Region. Training,Commissioning of State of Art Analytical equipments X -Ray Fluorospectrometer and X-Ray Diffractometer. Undergone training at Philips Holland.

Kolkata, West Bengal, India

Technical Support,Installation, Training of Diagnostic Equipments

Post Graduate Certificate In Corporate And Public Leadership In Vuca World, Leadership, First Class

Diploma In Materials And Logistics Management (Scm), Logistics, Materials, And Supply Chain Management, Completed. 1St Class 3Rd Bronze Medallist

Diploma In International Trade-Export/Import, International Marketing, Pass

Master Of Business Administration - Mba, Marketing, First Class

Bachelor Of Engineering - Be, Electronics Engineering, First Class

Cbse Xth & Xii, Schooling, First Class

Activities and Societies: School Captain.

Doctor Of Philosophy - Phd, Marketing/Marketing Management, General, Enrolled

Pursuing