Document a comprehensive report summarizing the monthly interactions and activities undertaken with the mentee.Actively listen to the mentee's concerns, thoughts, and feelings.Create a safe space for open and honest communication.Help mentees take ownership of their personal and professional growth.

Skill in managing a high volume of calls with efficiency and precision within a fast-paced setting while responding positively and providing constructive feedback.Creating a safe space and experience for customers using top-notch communication skills.Resolving challenges, readily taking charge and devising inventive solutions for issues, whether they arise over the phone or at the store.Assisting customers with sales transactions accurately and efficiently, including cash, check, card and layaway payments.

Work with other staff to plan and implement activities and programs for youth.Support the emotional and social development of each youth, encouraging understanding of others, positive self-concepts, and confidence.Develop positive relationships with clients’ families, community partners, external agencies, and Social Workers.

Worked with team members to create an Eligibility Checker and redesigned the fee payment platform for the web. Collaborating closely with fellow IT professionals to foster a cohesive and streamlined approach to technological support and system maintenance.Database administration and website design.Responding to help desk requests with diligence, encompassing the thorough documentation of user inquiries and the provision of comprehensive support to resolve end-user IT issues.Seamless deployment of new computer systems and data migration.