Pulkit Malik Email & Phone Number

Singapore

Responsible for scaling platform adoption in South East Asia region, involved with business development and pre-sales activities Managing a set of large customer accounts, driving revenue growth

Greater Brisbane Area

APAC GTM lead for Technical Account Management, driving ARR growth through premium servicesLed a team of 14 Technical Account Managers, covering accounts of various segments- large, medium, smallDriving upsell and cross sell in managed customer accounts through wider adoption of platform features and offeringsDelivered significant ROI to the customers resulting in customer retention with negligible churn

Greater Brisbane Area

Helped setup Technical Account Management function for ANZDefined engagement model for TAM function and its interaction with other internal support functionsAlong with front end sales teams, helped sell Technical Services by creating custom offerings in line with customer requirements. Resulting in new ARR Established governance with customers to ensure maximum value realisation for them by the use of premium servicesManaged a team of 8 Technical Account Managers in ANZ covering large, medium and small customer accounts including fed govOn an ongoing basis, onboarded new customers on the premium services program with close to 100% retention rate

Was the first Customer Success Manager globally. Helped setup Customer Success Function across APAC, EMEA and US regions. Was instrumental in hiring of CS leadership at UiPathAs a CSM, managed multiple global Customer accounts and helped them achieve great ROI through right platform adoption Created various customer engagement and marketing campaigns, collaterals to boost customer retention as well as drive new business

Worked closely with product development teams to create competitive platform offeringsWas involved in early stage pitches to global enterprisesOffered technical assistance to the customers during setup and adoption stage

Noida Area, India

Led various business transformation initiatives leveraging digital technologies such as Robotics Process Automation and Data AnalyticsProgram Managed one of largest RPA implementation in 2016 for a UK Utilities major Actively participated in technology solution discussions and new bids / RFPsLed BPaaS (Business Process as a Service) strategy for Utilities vertical, as one of the key initiatives for 2015 Technology Lead for Utilities Vertical and member of core team of Business EXLerator Framework- single largest strategic initiative of 2014. Worked with operations to form a solution driven technology road map for businessWas pivotal in establishing and implementing the Business Process Automation practice across business operations within Utilities verticalWorked very closely with the Executive Management to drive value through Digital TransformationWorked with operations excellence teams to ensure implemented digital solutions deliver the expected benefits

Bengaluru Area, India

Business Situation Manager- managing the IBM & Lenovo global accountsFirst Level (L1) escalation point for the issues related to availability and stability of hosting sites for all IBM business applicationsPrimary point of contact for the global leadership team- Second level (L2) for availability reporting and auditing of the IBM & Lenovo global accountsWorked closely with the application teams to deliver the services as per the agreed SLA'sActed as Account Focal Point for the clients across the globe

Hyderabad Area, India

Assisted customers with testing the Workforce Management Solution followed by production roll outProvided development support to assist with bug fixes Developed custom automation scripts to eliminate the daily manual checks related to server managementMaintained application documentation for various client implementationsSupported onsite implementation of the WFM across various client areas in US

Leadership Development Programme

Bachelor Of Technology (Btech), Information Technology

Education record