Pulkit Singhal Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Managing and assessing the Incident Escalation & Management Process
• Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines
• Designing and implementing an overall risk management process for the organization, which includes an analysis of the financial impact on the company when risks occur
• Guide the team to build strong relationships with the Key Accounts, prepare business plan action items and provide escalation support as and when required
• Performing a risk assessment: Analysing current risks and identifying potential risks that are affecting the company
• Performing RCA and ensuring concrete mitigation actions are put in place to avoid re-occurrence of incidents

Gurgaon, India

• Actively working with teams to understand their daily challenges and assist in removing impediments, fostering an environment of minimal distractions.
• Monitor real-time queues and identify high-risk transactions within the business portfolio.
• Observe customer transactions to identify fraudulent activity such as account take-over, friendly fraud, theft, and other risks.
• Identify fraudulent activities like phishing and investigate for potential risk
• Analyze client’s business requirements and processes through document analysis, interviews, workshops and workflow analysis.
• Suggest process improvement techniques.

• Collect data & Analyze to see if the company's e-commerce products (Google shopping) and services are of high quality.
• Based on the test results introduce new policies and procedures in areas which are lacking in quality.
• Training to new resources.
• Provide quality assurance and testing services to all aspects of Tools and Feeds projects.
• Present the improvement results to the top management. Process Modelling & Improvement.
• Ensure that high-quality programs and processes and implemented in a way that is easy to use for other employees in the organization

Bachelor Of Technology - Btech, Computer Science

Post Graduate Diploma In Operations Management, Operations Management, A

Focus on complex problem solving and implementation skills, also learn to apply knowledge gained in the field of business operations.