Pumudu Karunaratne Email & Phone Number

Dubai, United Arab Emirates

IFZA Dubai provides fast and efficient Free Zone company establishment and world-class access to global markets.Operations Team Specialization: Integral member of the Operations team, specializing in business licensing processes with a focus on regulatory expertise.Client and Agency Collaboration: Directly collaborate with Business Setup agencies and clients to facilitate individual and corporate shareholder licenses, as well as branch licenses, ensuring seamless procedures and… Show more IFZA Dubai provides fast and efficient Free Zone company establishment and world-class access to global markets.Operations Team Specialization: Integral member of the Operations team, specializing in business licensing processes with a focus on regulatory expertise.Client and Agency Collaboration: Directly collaborate with Business Setup agencies and clients to facilitate individual and corporate shareholder licenses, as well as branch licenses, ensuring seamless procedures and client satisfaction.Interdepartmental Coordination: Efficiently liaise with internal departments to manage license amendments, renewals, and cancellations, optimizing regulatory compliance and operational workflows.External Communication Management: Skillfully manage external communications, delivering clear and timely licensing updates and addressing visa-related inquiries with exceptional standards, bolstering stakeholder confidence and organizational credibility. Show less

Colombo, Western, Sri Lanka

The O2 Store is the leading procurement platform for multinational apparel manufacturing companies in Sri Lanka. The O2 Store sources, distributes, provides individual and company-wide user analytics, all the while expanding our services to Sri Lanka’s largest export sector.Pre-launch Strategy Leadership: Led pre-launch initiatives, crafting strategies for external stakeholders, implementing customer care policies, and overseeing inventory forecasting to ensure a strong market… Show more The O2 Store is the leading procurement platform for multinational apparel manufacturing companies in Sri Lanka. The O2 Store sources, distributes, provides individual and company-wide user analytics, all the while expanding our services to Sri Lanka’s largest export sector.Pre-launch Strategy Leadership: Led pre-launch initiatives, crafting strategies for external stakeholders, implementing customer care policies, and overseeing inventory forecasting to ensure a strong market entry.Strategic Procurement Management: Implemented a Just-in-Time replenishment method, adapting policies for a vast inventory of 5,000+ Stock-keeping Units (SKUs) to optimize procurement operations.Adaptive Response to COVID-19: Strategically adjusted product offerings amidst the pandemic to ensure financial stability and sustain business operations during challenging times.Facilitated 2021 Company Expansion: Oversaw company expansion by delegating specialized customer care and procurement tasks, enhancing operational efficiency, and driving improvements in fulfillment, shipment frequency, and client retention.Proficient Software Utilization: Leveraged Zoho CRM, TradeGecko (Quickbooks Commerce), DEAR Systems, and ClickUp to streamline processes in customer relationship management, inventory management, and project management. Show less

Toronto, Ontario, Canada

Propel Holdings (TSX: PRL), has been an innovative leader in the consumer lending industry in the Canada and the United States for over a decade. Propel has given loans, lines of credit, and other lending solutions to millions of clients, who do not have adequate access.Strategic Marketing Management: Led the implementation and management of marketing campaigns for new financial products, concurrently introducing client retention policies. Optimized campaign effectiveness through the… Show more Propel Holdings (TSX: PRL), has been an innovative leader in the consumer lending industry in the Canada and the United States for over a decade. Propel has given loans, lines of credit, and other lending solutions to millions of clients, who do not have adequate access.Strategic Marketing Management: Led the implementation and management of marketing campaigns for new financial products, concurrently introducing client retention policies. Optimized campaign effectiveness through the utilization of location-specific databases for targeted outreach, enhancing overall efficiency.Employee Engagement and Development: Spearheaded the implementation of scheduling policies, employee feedback forums, and cost-effective team-building initiatives as the company expanded. These initiatives were subsequently adopted across various departments, fostering a culture of engagement and collaboration.Client Retention Enhancement: Pioneered a highly successful process that significantly elevated client retention rates, achieving a remarkable increase from 48% in February 2013 to a peak of 93% by September 2013. Maintained an impressive weekly average of 88% until March 2014, even amidst exponential client base growth, showcasing a strategic approach to fostering long-term client relationships.Streamlined Electronic Communications: Directed all electronic communications, implementing streamlined processes through database management. This initiative fostered improved interdepartmental and external interactions, enhancing overall efficiency and communication effectiveness within the organization. Show less

Windsor, Ontario, Canada

Proactively engage potential members and explain to them the benefits of being part of the company, break-down the membership structure and costs, and address any questions and concerns they have about being part of the program.Assist the Sales Manager in creating member portfolios, customize memberships to suit client needs, draft members' paperwork and authorize payment schemes.

Windsor, Ontario, Canada

Accepted inbound calls from AT&T U-verse customers involving technical, billing and support issues, regarding their high speed internet, HD television and VoiP phone services.Acted as the first tier of support and provided excellent customer service, in order to enhance AT&T members experience with the company.

Colombo, Western Province, Sri Lanka

Analysed electronic payments made from through HSBC headquarters in the United Kingdom to corporate customers in North America and Singapore.Evaluated payments by contacting corporate clients around the world, established information from them, and resolved payments accordingly.

Bachelor’S Degree, Marketing & Communication Studies, Honours

Activities and Societies: Volunteer International Students Assistance (V.I.S.A.): www.uwindsor.ca/visa Various volunteer work and social.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor, Business Administration; Transferred