Puneet Bhasin Email & Phone Number

• Developed and initiated projects, managed costs, and monitored performance.
• Met project deadlines without sacrificing build quality or workplace safety.
• Updated operational methods and oversaw accounting procedures for improved efficiency.
• Planned, designed, and scheduled phases for projects.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Drove team success through shared vision and recognition of quality performance.

India, United States, Canada, Australia

I handle projects of Web Designing on WordPress and Wix platforms, Affiliate programs, E-commerce, SEO, SEM, PPC, E-mail marketing, Landing page designing and content writing.

India

• Sourced, vetted and managed vendors needed to accomplish project goals.
• Handled India Tenders, North area sales & SOPs.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Maintained open communication by presenting regular updates on project status to customers.
• Reported regularly to managers on project budget, progress and technical problems.
• Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.

Mohali

• Developed and initiated projects, managed costs and monitored performance.
• Updated operational methods and oversaw procedures for improved efficiency.
• Maintained clear communication with precise technical writing to document and inform critical processes.
• Planned, designed and scheduled phases for work flow.
• Identified plans and resources required to meet project goals and objectives.
• Made decisions independently and collaboratively on Team's performance related challenges.

Sahibzada Ajit Singh Nagar, Punjab, India

• Assisting technicians in taking calls of U.S
• Accountable for providing updates on Quality, PIP as well as creating reports for team performance in certain parameters
• Maintaining internal coordination with other divisions and working towards continuous improvement of the process & overall efficiency
• Mentoring and motivating subordinates for maintaining the highest standards of customer service giving preference to customer satisfaction & promptly resolving customer problems & concerns whilst identifying.
• Managing all kinds of queries, complaints, and requests from different channels and liaising with different departments for ensuring query resolution
• Handling the escalations & high-priority customer requests & complaints of the team in coordination with other departments to ensure 100% complaint closure with 100% delight.