Puneet Kumar Email & Phone Number

Delhi, India

Mohan Estate, Delhi

• Provided comprehensive support to the CEO, CPO, HR department, and Marketing department by creating and maintaining Excel reports and Power BI dashboards.• Assisted the HR department in resolving issues related to data management and reporting, leveraging advanced Excel skills to manipulate and analyse HR data effectively.• Collaborated closely with the Marketing department to gather and analyse data from various sources, including OEMs (Original Equipment Manufacturers), and create customized reports in Excel and Power BI to meet specific requirements.• Played a crucial role in data cleaning and handling, ensuring the accuracy and reliability of reports generated for decision-making purposes.• Provided support to the Marketing department by simplifying workflows and enhancing productivity through automation and optimization of tasks.

Noida, Uttar Pradesh, India

Tasked with managing customer escalations via email/chat and delivering precise solutions as needed.Delivered outstanding customer service, assisted with order tracking inquiries, and managed data maintenance in Excel.Expertly resolved customer concerns regarding damagedor faulty items. Maintained proactive customer follow-up to ensurecomplete satisfaction. Consistently exhibited a positive and professional demeanor during all customer interactions.Actively participating in weekly hurdle meetings to address any issues encountered or to suggest improvements.

Delhi, India

I completed my Data Analyst course at Vcare Technical Institute, where I acquired expertise in Power BI, Python, Advance Excel, MySQL, Data Analysis, Data Mining and many more. These skills helped me to learn to effectively analyse data, trend analysis, and create impactful visualizations. Also, I gained hands-on experience in data visualization and statistical analysis in a project using Power BI, and Excel to get the desired output.

During this internship, I gained extensive knowledge and hands-on experience in various crucial data-related skills. Here are some of the key areas I focused on:• I worked extensively with large datasets, learning how to extract, transform, and load data using tools like Hadoop and Spark.• I honed my skills in manipulating data using programming languages like Python and SQL queries.• I became proficient in using tools like Power BI and Excel to create visually appealing and insightful reports and dashboards.• I learned how to efficiently handle data using relational database management systems like MySQL.• I acquired knowledge of statistical concepts and techniques that are essential for drawing meaningful insights from data.Through these experiences, I have developed a strong foundation in data analytics and visualization. I am confident in my ability to leverage data effectively to drive business growth and decision-making