Director - Enterprise Data Platform Servicing
Current
May 2023 - Present
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Puneet Pathania Email & Phone Number
Director - Center Of Excellence | Lead services & support for Enterprise Data Platform & Capabilities | Helping businesses improve customer experience
at
American Express
1 work email found
@americanexpress.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director - Center Of Excellence | Lead services & support for Enterprise Data Platform & Capabilities | Helping businesses improve customer experience
Location
Gurgaon, Haryana, India
Company size
Who is Puneet Pathania? Overview
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Quick answer
Puneet Pathania is listed as Director - Center Of Excellence | Lead services & support for Enterprise Data Platform & Capabilities | Helping businesses improve customer experience at American Express, a company with 69113 employees, based in Gurgaon, Haryana, India. AeroLeads shows a work email signal at americanexpress.com and a matched LinkedIn profile for Puneet Pathania.
Puneet Pathania previously worked as Director - Enterprise Data Platform Servicing at American Express and Sr. Service Delivery Leader at American Express. Puneet Pathania holds Mca, Computer Science from National Institute Of Electronics & Information Technology.
Company email context
Email format at American Express
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{first}.{last}@americanexpress.com
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AeroLeads found 1 current-domain work email signal for Puneet Pathania. Compare company email patterns before reaching out.
Profile bio
About Puneet Pathania
18yrs of Professional and Leadership Experience - Managing large Global Operations for Shared Services/ Center of Excellence, helping businesses improve customer experience & productivity with enhanced ROI.Profile Summary:I am Director at American Express and leads the platform servicing for enterprise applications (like Salesforce.com / BigData ) with Global Business Services. I specialize in deployment of shared services, outsourcing, & helping teams to improve productivity thru automation, process transformation, creating efficiencies, helping business to enhance customer experience.Highlight of my work with AmEx: 3X awardee of prestigious annual awards in customer experience categories - Diamond Award, Power Performance Award, and GSG Superstar Award.Previously I have worked for cloud product based- BMC Software, Enterprise telecom OEM – Avaya Inc, & financial broking– Religare Securities. With experience of working with diverse domain & companies helped in developing a rich understanding of business, setting up processes, governance & effectively implementing business support and solutions; ensuring best in class customer/user experience. I’m truly passionate about my work and enjoy all aspects of my job, as it involves: - Successfully driving organization goals- Defining key business processes aligned with business - Collaboration w/ global team, business end users, company leaders, and project stakeholders - Managing global servicing framework to deliver quality support w/ defined SLA’s- Manage Performance - Measure, track and meet agreed metrics- People Management - Lead, motivate, and building successful team by way of 1:1 discussion, giving/receiving feedback. I have done my Masters in Computer Application from NIELIT.I am always interested in hearing from former colleagues, managers, and industry professionals.Competencies: Salesforce.com, CRM, Business Support, Sales operations, Reporting/Analytics, Dash-boarding, Business review, Executive updates/ presentations, Team management.
Listed skills include Cloud Computing, Crm, Business Process Improvement, Service Delivery, and 43 others.
Current workplace
Puneet Pathania's current company
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American Express
6 roles
Puneet Pathania work experience
A career timeline built from the work history available for this profile.
Sr. Service Delivery Leader
Managing American Express Salesforce.com platform management team–Salesforce.com (SFDC) E2E servicing & support, administration, case management, data hygiene – Enhancements, and defining key business processes. – Collaboration with global team, business end users, company leaders, and project stakeholders.– Gather, validate, and prioritize user.
Mar 2013 - May 2023
Sales Operations Lead- Channel Operation
Oct 2012 - Mar 2013
Sales Ops Manager - Crm
Feb’11- Sep’12: Sales Ops ManagerDec’08- Feb’11: Salesforce.com CRM AdministratorSupporting Global Sales Operations function for best CRM practices. Requirement analysis, business case implementation in order of priority.Provide prompt and complete resolution to technical challenges and business issues that have been escalated.Share best practices with.
Dec 2008 - Sep 2012
Sr. Web Application Developer
DotNet Web Applications, Database Administration, and developing wide variety of business applications. Experience in client/server and relational database design
Sep 2006 - Dec 2008
Sr. System Analyst
May 2005 - Aug 2006
Team & coworkers
Colleagues at American Express
Other employees you can reach at americanexpress.com. View company contacts for 69113 employees →
YA
Yashaswi Agrawalla
Colleague at American Express
Contact Info, United States
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TK
Teri King
Colleague at American Express
Greater Phoenix Area, United States
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JP
Jürgen Pathy
Colleague at American Express
Vienna, Vienna, Austria, Austria
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MS
Mohamed S.
Colleague at American Express
Valencia, Valencian Community, Spain, Spain
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RP
Rosalind Poh
Colleague at American Express
Singapore, Singapore
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CS
Cécile Schott-Collignon
Colleague at American Express
Greater Paris Metropolitan Region, France
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CP
Chandra Prakash Pandey
Colleague at American Express
Gurgaon, Haryana, India, India
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JD
John Danovich
Colleague at American Express
Tempe, Arizona, United States, United States
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RT
Robin Tatjana Heberer
Colleague at American Express
Frankfurt, Hesse, Germany, Germany
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DL
Derek Luis Rendell Benítez
Colleague at American Express
Canelones, Uruguay, Uruguay
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Yashaswi Agrawalla
Colleague at American Express
Contact Info, United States
View →
TK
Teri King
Colleague at American Express
Greater Phoenix Area, United States
View →
JP
Jürgen Pathy
Colleague at American Express
Vienna, Vienna, Austria, Austria
View →
MS
Mohamed S.
Colleague at American Express
Valencia, Valencian Community, Spain, Spain
View →
RP
Rosalind Poh
Colleague at American Express
Singapore, Singapore
View →
CS
Cécile Schott-Collignon
Colleague at American Express
Greater Paris Metropolitan Region, France
View →
CP
Chandra Prakash Pandey
Colleague at American Express
Gurgaon, Haryana, India, India
View →
JD
John Danovich
Colleague at American Express
Tempe, Arizona, United States, United States
View →
RT
Robin Tatjana Heberer
Colleague at American Express
Frankfurt, Hesse, Germany, Germany
View →
DL
Derek Luis Rendell Benítez
Colleague at American Express
Canelones, Uruguay, Uruguay
View →
1 education record
Puneet Pathania education
-
National Institute Of Electronics & Information Technology
FAQ
Frequently asked questions about Puneet Pathania
Quick answers generated from the profile data available on this page.
What company does Puneet Pathania work for?
Puneet Pathania works for American Express.
What is Puneet Pathania's role at American Express?
Puneet Pathania is listed as Director - Center Of Excellence | Lead services & support for Enterprise Data Platform & Capabilities | Helping businesses improve customer experience at American Express.
What is Puneet Pathania's email address?
AeroLeads has found 1 work email signal at @americanexpress.com for Puneet Pathania at American Express.
Where is Puneet Pathania based?
Puneet Pathania is based in Gurgaon, Haryana, India while working with American Express.
What companies has Puneet Pathania worked for?
Puneet Pathania has worked for American Express, Bmc Software, Avaya, and Religare.
Who are Puneet Pathania's colleagues at American Express?
Puneet Pathania's colleagues at American Express include Yashaswi Agrawalla, Teri King, Jürgen Pathy, Mohamed S., and Rosalind Poh.
How can I contact Puneet Pathania?
You can use AeroLeads to view verified contact signals for Puneet Pathania at American Express, including work email, phone, and LinkedIn data when available.
What schools did Puneet Pathania attend?
Puneet Pathania holds Mca, Computer Science from National Institute Of Electronics & Information Technology.
What skills is Puneet Pathania known for?
Puneet Pathania is listed with skills including Cloud Computing, Crm, Business Process Improvement, Service Delivery, Process Management, Strategic Partnerships, Management, and Leadership.
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