Director - Enterprise Data Platform Servicing
Current
May 2023 - Present
AeroLeads people directory · profile
Puneet Pathania Email & Phone Number
Director - Center Of Excellence | Lead services & support for Enterprise Data Platform & Capabilities | Helping businesses improve customer experience
at
American Express
1 work email found
@americanexpress.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Director - Center Of Excellence | Lead services & support for Enterprise Data Platform & Capabilities | Helping businesses improve customer experience
Location
Gurgaon, Haryana, India
Company size
Who is Puneet Pathania? Overview
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Quick answer
Puneet Pathania is listed as Director - Center Of Excellence | Lead services & support for Enterprise Data Platform & Capabilities | Helping businesses improve customer experience at American Express, a with 69113 employees, based in Gurgaon, Haryana, India. AeroLeads shows a work email signal at americanexpress.com and a matched LinkedIn profile for Puneet Pathania.
Puneet Pathania previously worked as Director - Enterprise Data Platform Servicing at American Express and Sr. Service Delivery Leader at American Express. Puneet Pathania holds Mca, Computer Science from National Institute Of Electronics & Information Technology.
Company email context
Email format at American Express
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{first}.{last}@americanexpress.com
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Profile bio
About Puneet Pathania
18yrs of Professional and Leadership Experience - Managing large Global Operations for Shared Services/ Center of Excellence, helping businesses improve customer experience & productivity with enhanced ROI.Profile Summary:I am Director at American Express and leads the platform servicing for enterprise applications (like Salesforce.com / BigData ) with Global Business Services. I specialize in deployment of shared services, outsourcing, & helping teams to improve productivity thru automation, process transformation, creating efficiencies, helping business to enhance customer experience.Highlight of my work with AmEx: 3X awardee of prestigious annual awards in customer experience categories - Diamond Award, Power Performance Award, and GSG Superstar Award.Previously I have worked for cloud product based- BMC Software, Enterprise telecom OEM – Avaya Inc, & financial broking– Religare Securities. With experience of working with diverse domain & companies helped in developing a rich understanding of business, setting up processes, governance & effectively implementing business support and solutions; ensuring best in class customer/user experience. I’m truly passionate about my work and enjoy all aspects of my job, as it involves: - Successfully driving organization goals- Defining key business processes aligned with business - Collaboration w/ global team, business end users, company leaders, and project stakeholders - Managing global servicing framework to deliver quality support w/ defined SLA’s- Manage Performance - Measure, track and meet agreed metrics- People Management - Lead, motivate, and building successful team by way of 1:1 discussion, giving/receiving feedback. I have done my Masters in Computer Application from NIELIT.I am always interested in hearing from former colleagues, managers, and industry professionals.Competencies: Salesforce.com, CRM, Business Support, Sales operations, Reporting/Analytics, Dash-boarding, Business review, Executive updates/ presentations, Team management.
Listed skills include Cloud Computing, Crm, Business Process Improvement, Service Delivery, and 43 others.
Current workplace
Puneet Pathania's current company
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American Express
6 roles
Puneet Pathania work experience
A career timeline built from the work history available for this profile.
Sr. Service Delivery Leader
Managing American Express Salesforce.com platform management team–Salesforce.com (SFDC) E2E servicing & support, administration, case management, data hygiene – Enhancements, and defining key business processes. – Collaboration with global team, business end users, company leaders, and project stakeholders.– Gather, validate, and prioritize user requirements.– Track results of ongoing SFDC releases and measure effectiveness.– Support new implementations for key business partners.
Mar 2013 - May 2023
Sales Operations Lead- Channel Operation
Oct 2012 - Mar 2013
Sales Ops Manager - Crm
Feb’11- Sep’12: Sales Ops ManagerDec’08- Feb’11: Salesforce.com CRM AdministratorSupporting Global Sales Operations function for best CRM practices. Requirement analysis, business case implementation in order of priority.Provide prompt and complete resolution to technical challenges and business issues that have been escalated.Share best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base.Administering Cloud9 Analytics suite- Pipeline Accelerator, C9 Query Builder, Cloud9 Reports.Configure Roles and Profiles to fit security/visibility needs at the user and Org levels.Maintaining Territory, Role Hierarchy and Profile management.Adept with Objects, Layouts, Tabs, Validation Rules, Workflows, Approval processes, Assignment Rules, Sharing Rules.Define Global Reports and Dashboards for Sales Operations.Data migration and manipulation using Salesforce tools, DataLoader and Data Cleanup.Interface between users and IT development support for reported issues or enhancements.
Dec 2008 - Sep 2012
Sr. Web Application Developer
DotNet Web Applications, Database Administration, and developing wide variety of business applications. Experience in client/server and relational database design
Sep 2006 - Dec 2008
Sr. System Analyst
May 2005 - Aug 2006
Team & coworkers
Colleagues at American Express
Other employees you can reach at americanexpress.com. View company contacts for 69113 employees →
VA
Vrinda Arora
Colleague at American ExpressWest Delhi, Delhi, India
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KS
Komal Sharma
Colleague at American ExpressAustralia
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DN
Deez N
Colleague at American ExpressAzusa, California, United States
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DL
Danny Lenton
Colleague at American ExpressGreater Brighton And Hove Area, United Kingdom
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RO
Ricardo Ochoa
Colleague at American ExpressMexico City, Mexico
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FR
Faye Richardson
Colleague at American ExpressPhoenix, Arizona, United States
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MO
Mohamed Omar Ahmed
Colleague at American ExpressSaudi Arabia
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SL
Stanley L
Colleague at American ExpressChesterfield, Missouri, United States
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MS
Manoj Singh Bora
Colleague at American ExpressDelhi, India
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VP
Valentina Posillipo
Colleague at American ExpressRome, Latium, Italy
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Vrinda Arora
Colleague at American ExpressWest Delhi, Delhi, India
View →
KS
Komal Sharma
Colleague at American ExpressAustralia
View →
DN
Deez N
Colleague at American ExpressAzusa, California, United States
View →
DL
Danny Lenton
Colleague at American ExpressGreater Brighton And Hove Area, United Kingdom
View →
RO
Ricardo Ochoa
Colleague at American ExpressMexico City, Mexico
View →
FR
Faye Richardson
Colleague at American ExpressPhoenix, Arizona, United States
View →
MO
Mohamed Omar Ahmed
Colleague at American ExpressSaudi Arabia
View →
SL
Stanley L
Colleague at American ExpressChesterfield, Missouri, United States
View →
MS
Manoj Singh Bora
Colleague at American ExpressDelhi, India
View →
VP
Valentina Posillipo
Colleague at American ExpressRome, Latium, Italy
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1 education record
Puneet Pathania education
-
National Institute Of Electronics & Information Technology
FAQ
Frequently asked questions about Puneet Pathania
Quick answers generated from the profile data available on this page.
What company does Puneet Pathania work for?
Puneet Pathania works for American Express.
What is Puneet Pathania's role at American Express?
Puneet Pathania is listed as Director - Center Of Excellence | Lead services & support for Enterprise Data Platform & Capabilities | Helping businesses improve customer experience at American Express.
What is Puneet Pathania's email address?
AeroLeads has found 1 work email signal at @americanexpress.com for Puneet Pathania at American Express.
Where is Puneet Pathania based?
Puneet Pathania is based in Gurgaon, Haryana, India while working with American Express.
What companies has Puneet Pathania worked for?
Puneet Pathania has worked for American Express, Bmc Software, Avaya, and Religare.
Who are Puneet Pathania's colleagues at American Express?
Puneet Pathania's colleagues at American Express include Vrinda Arora, Komal Sharma, Deez N, Danny Lenton, and Ricardo Ochoa.
How can I contact Puneet Pathania?
You can use AeroLeads to view verified contact signals for Puneet Pathania at American Express, including work email, phone, and LinkedIn data when available.
What schools did Puneet Pathania attend?
Puneet Pathania holds Mca, Computer Science from National Institute Of Electronics & Information Technology.
What skills is Puneet Pathania known for?
Puneet Pathania is listed with skills including Cloud Computing, Crm, Business Process Improvement, Service Delivery, Process Management, Strategic Partnerships, Management, and Leadership.
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