Puneet Gupta
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Puneet Gupta Email & Phone Number

Sr Analyst - IT Service Management and Service Delivery at Ciena at Ciena
Location: Gurgaon, Haryana, India 4 work roles 3 schools
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✓ Verified Jun 2026 3 data sources Profile completeness 100%

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Current company
Role
Sr Analyst - IT Service Management and Service Delivery at Ciena
Location
Gurgaon, Haryana, India
Company size

Who is Puneet Gupta? Overview

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Quick answer

Puneet Gupta is listed as Sr Analyst - IT Service Management and Service Delivery at Ciena at Ciena, a company with 10127 employees, based in Gurgaon, Haryana, India. AeroLeads shows a matched LinkedIn profile for Puneet Gupta.

Puneet Gupta previously worked as Sr Analyst - IT Service Management & Service Delivery at Ciena at Ciena and Shift Lead at Hcl Comnet Limited. Puneet Gupta holds Itil V3 Certified from Itil V3 Certified.

Company email context

Email format at Ciena

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Ciena

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Profile bio

About Puneet Gupta

Accomplished IT Service Management professional with 15 years of experience.Roles & Responsibilities: Identifying improvement opportunities and highlighting them to management where applicable. ServiceNow Administration:Configure user accounts, groups, and roles, creating new and updating existing catalog items. Hands-on Experience in customizing an instance, importing users, and configuring security. Moving Update sets from development to test and to production. Servicenow Integrations Completed: • Servicenow - Bomgar (Remote Support) • Servicenow - Aternity (End User Experience Monitoring) • Servicenow - Zscaler (Private Access & Internet Security) • Servicenow - Amazon Connect (Omnichannel Cloud Contact Center)Work with Project teams to develop documentation & product knowledge for the new service roll-out.Recommend technical solutions to help with the support plan of a specific product.Train support staff to drive better customer success.Facilitate continuous feedback sessions with support staff & end users about new service roll-out and ensure that the best solution is in place.Skilled in Servers, Troubleshooting, Active Directory, Windows, Mac, and ServiceNow. ITIL V3 Certified. MCP certified. Certified Scrum Master.

Listed skills include Active Directory, Troubleshooting, Servers, Vpn, and 8 others.

Current workplace

Puneet Gupta's current company

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Ciena
Ciena
Sr Analyst - IT Service Management and Service Delivery at Ciena
Gurugram, HR, IN
Website
Employees
10127
AeroLeads page
4 roles

Puneet Gupta work experience

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Sr Analyst - It Service Management And Service Delivery At Ciena

Gurugram, HR, IN

Sr Analyst - It Service Management & Service Delivery At Ciena

Current

Gurgaon, Haryana, India

Dec 2018 - Present

Technical Support Officer

Convergys

Supported Windows XP and Windows Vista.

Nov 2006 - May 2007
Team & coworkers

Colleagues at Ciena

Other employees you can reach at ciena.com. View company contacts for 10127 employees →

3 education records

Puneet Gupta education

Itil V3 Certified

Itil V3 Certified

Microsoft Xp Certified

Microsoft Certified Professional (Mcp)

Bachelor'S Degree From Hpu Shimla

Bachelor'S Degree From Hpu Shimla
FAQ

Frequently asked questions about Puneet Gupta

Quick answers generated from the profile data available on this page.

What company does Puneet Gupta work for?

Puneet Gupta works for Ciena.

What is Puneet Gupta's role at Ciena?

Puneet Gupta is listed as Sr Analyst - IT Service Management and Service Delivery at Ciena at Ciena.

Where is Puneet Gupta based?

Puneet Gupta is based in Gurgaon, Haryana, India while working with Ciena.

What companies has Puneet Gupta worked for?

Puneet Gupta has worked for Ciena, Hcl Comnet Limited, and Convergys.

Who are Puneet Gupta's colleagues at Ciena?

Puneet Gupta's colleagues at Ciena include Gregory Lehman, Sutha Manikavasagar, Shashank Sharma Gaihre, Greg Kobilarcsik, and Neal Quigley.

How can I contact Puneet Gupta?

You can use AeroLeads to view verified contact signals for Puneet Gupta at Ciena, including work email, phone, and LinkedIn data when available.

What schools did Puneet Gupta attend?

Puneet Gupta holds Itil V3 Certified from Itil V3 Certified.

What skills is Puneet Gupta known for?

Puneet Gupta is listed with skills including Active Directory, Troubleshooting, Servers, Vpn, Itil, Networking, Software Installation, and Technical Support.

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