Professional with 24+ years of industry experience in Service Delivery & Operations in Global Business Service (GBS) model; amassed business acumen - proficient in designing strategy/roadmap inter-locked with key drivers of organizational performance & vision.Key skills and work experience : - Leadership : Foster a collaborative and solutions-oriented team culture; Globally matrix-managed cross-business teams (350+)- Budget : Operating cost and P&L control- Customer Experience : Stakeholder management, Service reviews, Design and Deliver CSAT/NPS surveys, Close-loop management, Insight analysis and driving theme-based solutions- Project Management /Transitions : Delivered High-impact and High-value Projects/Transitions from Due Diligence to managing KT/KC, Parallel run and Go-Live, incorporating Transformations as applicable- Service & Operations management : Managed and Delivered operational responsibilities for e2e Contract Delivery - workflow includes Request Validation, Solution Design, Commercials, Procurement, Implementation, Inventory and Billing- Solution architect : Process review, opportunity identification, design To-Be solution (including automation) across multi-functional Operational capabilities and teams- Business Intelligence & Reporting : Create & Present all aspects & trendlines including Business Finance & Portfolio, CX, People update, Performance Scorecard & Transformation.