Punit Kanani Email & Phone Number

Prospect, Nsw, Au

Prospect, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

This role assists with the troubleshooting of technical issues for existing integrations as well as providing technical assistance and advice with new integrations within the Flare platform. The purpose of this role in Flare is bridging the gap between the engineering team and the CX team. I also assists with scoping for pre-sales and consulting opportunities.• Defining technical solutions for customer integrations• Consulting work including technical advice and recommendations on existing and new integrations for customers.• Assessing when there is scope creep and/or additional scoping required and costing accordingly.• Managing unforeseen risks and coming up with better solutions, so they do not repeat in similar projects in future.• Work with the Sales team to provide technical information and advice on integration related questions to assist in closing deals.• Create and maintain client facing and internal documentation related to Flare's platform integrations.• Ongoing management of integration documentation to ensure accuracy and correct information dissemination to relevant business stakeholders (such as engineering team, network team, support team, implementation team etc.)• Providing timely updates to the CX team and cross functionally on documentation and relevant technical updates• Resolve 2nd/3rd level support tickets across Flare's platform offerings.• Assist CX Consultants to implement integration software with Flare's platform.• Conducting training sessions for internal and external stakeholders.• Advise and assist with all integration related questions (specially API based integrations) to internal stakeholders and external partners/customers.• Supports Flare’s Integration Partners by answering any technical questions and proactively reaching out to them to improve the existing integration solution for better user experience.

Sydney, Australia

• Implementing HR specific Web based ERP system.• Responsible for consulting work such as meeting with clients to gather their business requirements, analyse them and provide them best cost-effective solution.• Documented procedures and business processes and shared information with appropriate stakeholders.• Handling daily support calls and answering client's queries.• Working on fix term projects as well as projects on time and material basis in Agile environment.• Conduct Training workshops with HR mangers and Integration sessions with Payroll/Finance officers.• Coached, mentored, and developed implementation and support team by teaching best practices and protocols to reduce discrepancies.• Collaborated closely with upper management to drive strategy through development and implementation of new processes.• Designed, built, and enhanced EmployeeConnect's Integration engine, which uses web APIs with various well known Payroll systems as mentioned in “Payroll Integration” on last page.• Achievement: Owner of Performance Module, Timesheet configuration and Payroll Integrations along with implementation of standard system set up and client’s custom requirements.

Newcastle, Australia

• Developed/Maintained various modules of the .NET applications including talent management, portal applications, CV.• Upgraded company's existing reporting system which involves working with Silverlight, C# and web services.• Understanding and interpreting project requirements and software design documents.• Provided accurate estimates of project efforts and delivered them to required deadlines.• Remedial coding for critical incident failures in the existing programs as identified by client usage.• Communicated with the Client Support Officers as required, to uncover end-user technical difficulties, and to answer technical queries. Also proactively developed a number of new tools which assisted company's support staff's productivity.

Sydney, Australia

• Answering Customer Calls and replying to customer emails.• Stock and order control from PRONTO and SAP ERP systems.• Supervising and managing team members.• Modem staging and other ADSL equipment configuration.• Produce end of the day reports according to KPIs, weekly warehouse consumable report etc.• Conduct weekly toolbox meeting with other team members.

Master Of Information System (M.I.S), Information Technology

Bachelor Of Computer Application (Bca), Information Technology, 77%

One of the University Top 5