1) Global CRM for Samsung Group• Heading Global Delivery Centre for SAP CRM• Handle a team Size of 13 Resources (SAP ABAPers).• SAP Systems Integrated: SAP Hybris Cloud, SAP HANA Backend, SAP BODS (Business Object Data Service).2) GCRM Portal Management for handling Personality Information Data and Data Destruction as per Global Samsung Security Guidelines• User Personal Information Data Handling (Name, Mobile Number, Email ID etc.).• User Personal Information Data Destruction (As per pre-configured destruction rules).• VOC Management (Data Extraction).3) Loyalty 2.0 Implementation and existing Support • Handling New Implementation Team 14 Members and existing Support Team of 5 Members.• Loyalty Offers, Rule Engine & Campaign Management4) Online Store Management• Dealer Data Validation & Updating• Integration with Google Maps, UBER, Whats App & Payment Gateway (Benow)5) Hybris Marketing 2009 with Whats-App & Data Analytics• Handling Team Size of 8 Resources (other than ABAPers & Data Scientist)• Customer Data Management & GR Creation (Local + Global Sources)

• SAP Hybris Marketing Project for Lease Plan, Netherland.• Requirement Gathering and BRQ preparation including Client Demos.• Integration with SAP Hybris Commerce, SAP HANA and SAP CRM.• Workflow and Product Recommendations.• Custom Fields Enhancement and necessary assignment in Segmentation.• Business Roles and necessary User Authorizations.• Independently Handling (Offshore) SAP CRM Functional Support for Client ‘Staples' with 1 Technical Support