Develop HR strategy for the respective Customer Segment or Function in line with the overall HR strategy and the Business Strategy;Design and execution of annual action plans and human resource related budgets in line with company human resource strategy and direction. Monitor the achievement of the respective Customer segment and Function action plans against human resource milestones and key performance indicators such as employee satisfaction, productivity and employee… Show more Develop HR strategy for the respective Customer Segment or Function in line with the overall HR strategy and the Business Strategy;Design and execution of annual action plans and human resource related budgets in line with company human resource strategy and direction. Monitor the achievement of the respective Customer segment and Function action plans against human resource milestones and key performance indicators such as employee satisfaction, productivity and employee retentionAlignment of work structures within the BusinessAlignment of training and development needs across the segment.Giving advice and guidance on interpretation and application of HR Policies and Procedures to employees Lead the business culture change initiatives and benchmark best practice Develop, train, coach, motivate and evaluate functional staff to achieve highest levels of performanceImplement employee development initiatives and career development activitiesLead the business HR strategic initiatives covering talent management, succession planning, performance managementWork with the BUs to execute recruitment and on boarding process and activities for management and leadership teamsMeasure effectiveness of HR initiatives on the Business As and when required, work with the HR Centres of Expertise on the HR Agenda on Strategic HR group Projects Preparation and submission of monthly progress and update reports Show less

Provide overall leadership and guidance to the Human Resource function by overseeing all the functional areas of operation i.e. Recruitment & Selection, Performance Management, Learning and development, Employee Relations and Compensation & Benefits administration Function as a strategic business advisor to senior management regarding key organizational and management issues.Assess and anticipate HR related needs for the head office and the field, communicating them proactively and… Show more Provide overall leadership and guidance to the Human Resource function by overseeing all the functional areas of operation i.e. Recruitment & Selection, Performance Management, Learning and development, Employee Relations and Compensation & Benefits administration Function as a strategic business advisor to senior management regarding key organizational and management issues.Assess and anticipate HR related needs for the head office and the field, communicating them proactively and seeking to develop integrated solutions with the HR department and management.Develop a strong and effective HR infrastructure of service delivery, including policy development and HRIS system management and reporting.Formulate and implement effective human resource strategic plans, policies and procedures in line with the organization’s vision and objectives.Develop talent management - implement a performance management program, career development opportunities and succession planning practices. Lead all aspects of compensation and benefits administration.Ensure that the necessary performance management policies, systems and processes are availed and implemented across all employee levels.Provide proactive guidance and input on organization or change projects including organizational and functional restructures.Plan, develop and manage the HR budget. Show less

Supervised HR operational functions e.g. reporting, leave management, talent management, record management and administration.Contributed to the formulation of HR strategy.Provided advisory services on human capital issues.Facilitated the organizational performance management process.Executed the recruitment and selection process.Reviewed the organizations' HR policies and ensuring continual improvement. Contributed to the overall inputs of the HR Dashboard.

Provided advisory services to line managers on human capital issues e.g. staffing levels, recruitment, deployment, discipline, performance management, training and development.Executed the recruitment and selection process for assigned Divisions and Departments.Ensured the all HR related costs for assigned divisions are within approved budget. Ensured Hospital staff practices are in line with policy and legislative requirements.Identified training and development needs through… Show more Provided advisory services to line managers on human capital issues e.g. staffing levels, recruitment, deployment, discipline, performance management, training and development.Executed the recruitment and selection process for assigned Divisions and Departments.Ensured the all HR related costs for assigned divisions are within approved budget. Ensured Hospital staff practices are in line with policy and legislative requirements.Identified training and development needs through job analysis, performance appraisals in consultation with line managersCarried out post-training impact assessments to facilitate assessment of ROIFostered harmonious employee and industrial relations. Enabled effective grievance handling and dispute resolution.Supported line managers in implementing change management programs.Designed succession plans for key talent and job positionsReviewed employee performance enhancement plans and their effectivenessImplemented effective induction programs in liaison with line managersProvided guidance, counseling and advisory support to staffFacilitated continual improvement of the Hospital's HR policies and practices Show less

Approved of overall business plans and budgets for learning and development activitiesCommunicated with business partners and line managers to determine and deliver training prioritiesDesigned and implemented highly effective, results -driven training and development strategies primarily focusing on the call centre and customer service centers.Designed and implemented training programs for new products for customer facing employeesDeveloped metrics to assess the effectiveness of… Show more Approved of overall business plans and budgets for learning and development activitiesCommunicated with business partners and line managers to determine and deliver training prioritiesDesigned and implemented highly effective, results -driven training and development strategies primarily focusing on the call centre and customer service centers.Designed and implemented training programs for new products for customer facing employeesDeveloped metrics to assess the effectiveness of learning and development programsEnhanced organizational performance with learning and development activitiesPartnered with HR Business partners and business leaders to support development needsProvided staff with an understanding of established policies and proceduresStrategically aligned learning and development programs with the organization’s objectives and employees’ personal goals and growth objectives Show less

Managed the Tanzania company operations which comprised of monthly management reports, maintaining books of accounts as well as cash flow and cost control managementAggressively generated new business leads and serviced existing clients through building and maintaining client relationships,Provided advisory services to Tanzania clients as per their requirementsDeveloped business proposals to help secure businessDeveloped, customized and implemented traininng programs as per… Show more Managed the Tanzania company operations which comprised of monthly management reports, maintaining books of accounts as well as cash flow and cost control managementAggressively generated new business leads and serviced existing clients through building and maintaining client relationships,Provided advisory services to Tanzania clients as per their requirementsDeveloped business proposals to help secure businessDeveloped, customized and implemented traininng programs as per service agreements with the clients Show less

Supported Equatorial Africa Training and Development Manager to identify training needs in Customer Service from the training needs analysis, results, performance reviews and employees development plans Developed the customer service annual training calendar taking into cognizance the organizational goals Developed, coordinated and delivered training programs that met specific Customer Service needs in support of the excellence strategyCarried out training evaluations to measure… Show more Supported Equatorial Africa Training and Development Manager to identify training needs in Customer Service from the training needs analysis, results, performance reviews and employees development plans Developed the customer service annual training calendar taking into cognizance the organizational goals Developed, coordinated and delivered training programs that met specific Customer Service needs in support of the excellence strategyCarried out training evaluations to measure the training effectiveness and return on investment as per the set training objectivesPrepared monthly reports on progress to date against objectives and key training statistics as well as Customer Service Key Performance IndicatorsOrganized and facilitated Team Building activities for the customer Service DepartmentMonitored, evaluated and provided reports on the progress and performance of the Call Centre Show less

Generated revenue by servicing new and existing clients Ensured that company policy was adhered at all times by handling staff discipline.Prepared reports on performance and making business projection analysis based on current performance.Handled staff development through continuous training.Handled external client complaints.Provided customer service administrative support.