An organized, results-oriented Customer Service Professional with an excellent track record ofsignificantly increasing service quality, sales and customer base. Competent in building customerrelationships which inspire confidence and loyalty. A highly efficient individual who is able toadapt well to new environments and learn new processes quickly to achieve outstanding results.Strong ability to multi-task and prioritize. Seeking a new, challenging role in a company whichwill utilize existing skills.-Software QA tester with full system development lifecycle experience, including designing, developing and implementing test plans, test cases and test processes fueling swift corrective actions, significant cost savings and fault-free audits. -Hands-on technology professional accustomed to working in complex, project-based environments. Multifaceted experience in QA software testing, software development and user-acceptance testing.
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Customer Success ManagerCloudlogic Limited May 2024 - PresentKenya -
Teller/Member Care OfficerUnaitas Mar 2018 - Aug 2022To proactively engage customers by offering them product and services in order toenhance customer loyalty/retention.To positively identify the customers by scrutinizing the documents against the bankingsystem in order to avoid losses.To receive cash and cheques by verifying the genuineness so as to minimize the losses tothe bank.To cross sell bank products by interviewing the customers over the counter in order toenhance business growth.To reconcile cash by day end balancing to ensure accurate bank balances.To prepare various reports to inform branch management.To observe laid down operating procedures to ensure internal controls are adhered to. -
Registration & Compliance OfficerNhif Oct 2017 - Feb 2018Kenya
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Software Quality AssuranceMasterclass Solutions Feb 2016 - Sep 2017Implementation of developed test plans specific for software.Provision of input for software test plans.Designing of test cases for test plans.Creation of test scenarios in which tests are carried out.Review of software test cases.Performance testing on functionality of software.Regression testing of fixed bugs.Reporting defects and problems that occurred during the test process.Using a tracking system to track reported problems in software.Documenting software functionality.Testing in the major browsers Mozilla and Chrome Writing test conditions and scriptsUpdating test condition and scripts when specifications change or when there are new features.Clean up, retesting and closing of issues.
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Business Development ExecutiveAdafric Communications Limited Apr 2015 - Oct 2015visit clients for new businessessourcing for new clientsfollowing up on clients through calls emailsrepresenting company at eventsdelivering sales presentation
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Graduate TraineeMinistry Of Ict Mrg County Government Aug 2014 - Dec 2014Troubleshootingsystem maintenanceuser support
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Project ManagerDev Aug 2010 - Mar 2014project managementweb maintenanceweb designmarketer
Purity Karanja Education Details
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Kca UniversityInformation System Management -
Kisii University2Nd Upper
Frequently Asked Questions about Purity Karanja
What company does Purity Karanja work for?
Purity Karanja works for Cloudlogic Limited
What is Purity Karanja's role at the current company?
Purity Karanja's current role is Customer Success manager.
What schools did Purity Karanja attend?
Purity Karanja attended Kca University, Kisii University.
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Purity Karanja
Human Resource| Strategy| Policy Review| Recruitment| Talent Management| Performance Management| Retention| Hr AnalyticsNairobi County, Kenya1gmail.com -
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Purity Karanja
Customer Service/ Virtual Assistant. I Am Open To Positions In Customer Service And Sales. I Am Passionate About Enabling Companies Providing Exceptional Customer ServiceKenya
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