Christine Evans Email & Phone Number

Plantation, Florida, United States

Plantation, Florida, United States

Jefferson, Georgia, United States

Dahlonega

Boca Raton, Florida

-Managed a team of analysts and developers who facilitated business intelligence processes and procedures development and implementation. -Responsible for leading the strategic design and maintenance of business intelligence applications.-Managed cross-functional and international teams to maintain custom on-boarding tools and third party software applications for customization, bug fixing, and feature enhancement.

Boca Raton, Fl

-Managed operational and technology program development to support the strategic direction of the organization including automation and data warehouse initiatives.-Planned, tracked, measured and reported on the status of a variety of projects throughout the entire project development life cycle.-Provided leadership and consistently introduced innovative approaches to enhance performance, efficiency and customer satisfaction. Notable Achievements:• Implemented TSYS as Full Service Provider with Sponsor Bank

Boca Raton, Fl

-Developed process improvements to enhance efficiency and effectiveness of call center operations.-Decreased on-boarding SLAs by 22% with digital infrastructure and staff training. -Collaborated with development team to design and implement a custom external facing customer on-boarding tool with document uploads, status updates, and on-boarding capabilities. -Implemented repository for internal documentation as a knowledgebase for support. -Implemented new IVR to increase service SLA with trackable metrics

Boca Raton, Fl

-Supervised three operational teams with eight direct reports that were responsible for new business, deployments, and customer support.-Overhauled New Business process for operations to decrease SLA from 10 days to 24 hours.-Utilized current systems to go paperless, increasing productivity.

Boca Raton, Fl

-Account manager for VIP relationships counted on to be proactive in client’s needs and offer full-service support from funding inquiries to technical support.-Project lead on converting acquired portfolios to in house processing platform to ensure quality service to the portfolio clients.-Learned Risk and Underwriting in order to better support agent inquiries on their new/existing clients; performed many risk related responsibilities such as reviewing suspect transactions/batches for funding and weighing risk of new client before boarding and knowledge of measures required to mitigate risk.-Integration specialist for third party vendors to enable our processing service in existing merchant software/gateways.

Plantation, Florida, United States

-Operate computers programmed with accounting software to record, store, and analyze information.-Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.-Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.-Receive, record, and bank checks and vouchers.-Code documents according to company procedures.

Deerfield Beach, Fl

-Responsible for full cycle Accounts Receivable and Accounts Payable.-Calculating and imputing employee (75+) time sheet data, preparing payroll reports, and tracking employee absences.-Handled customer collections as needed.

Miami/Fort Lauderdale Area

-Provided high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. -Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software. -Trained and supervised lower-level clerical staff.-Coordinated and directed office services, such as records and budget preparation, personnel, and housekeeping. -Met with individuals, special interest groups and others on behalf of executives. -Set up and managed administrative policies and procedures for offices and/or organizations.-Coordinated and managed Charity events