Purni S. Email & Phone Number

California, United States

San Francisco, Ca, Us

Cross-functional Product Lead to overhaul payments infrastructure for all Peek's merchants ($2B GMV) -- Built brand new in-software payments onboarding experience, along with user guides and training for internal teams to support merchants -- Defined milestones for integrated payments and aligned with stakeholders and department heads-- Defined cohorts (US, non-US in countries supported by Stripe, non-US in countries not supported by Stripe) for launch and worked with product marketing on comms and rollout-- Wrote documentation and trained internal teams (Support, Success, Payment operations, Sales) on the new payments onboarding flowLaunched new payment methods (ApplePay/GooglePay/iDeal/Link/Support for Interac) for end-consumers, increasing conversion for tour operators.PM for payments infrastructure to trace flow of funds from payment to settlement for merchants on Peek’s platform including:-- in-software chargeback visibility and settlement adjustment-- Financial reports for Daily Sales and Daily Payouts with real-time commerce data, for merchants to reconcile and close their books.-- Attribution of payment channels, methods and transaction type to trace money movement from payment to settlement

San Francisco, California, Us

Built a framework for direct integration and forward flow partnership with Capital Providers for solar loans and home improvement loans.Led cross-functional teams to integrate and launch a partnership with KeyBank, establishing a product strategy to share Loan Origination data for ongoing audits and quality control.Collaborated with Compliance and Risk teams to prioritize consumer security and enhance user experience.Developed and deployed a 1-Page application for solar and home improvement contractors, streamlining the application and agreement signing process.Implemented API webhooks to provide real-time updates at different stages of loan origination.

San Francisco, California, Us

Seattle, Wa, Us

Increased customer engagement in the Asia-Pacific region by collecting customer feedback, planning, prioritizing, and shipping features to enhance the Itinerary experience.Led the redesign and deployment of a responsive and accessible Itinerary across 40 points of sale for Expedia and its partners (Travelocity, CheapTickets, Orbitz).Reduced flight itinerary issues from 60 to 31 within four months by collaborating with stakeholders, UX designers, and engineers to address customer concerns and prioritize improvements.

San Francisco, Ca, Us

Reduced shopping cart abandonment and increased customer flow through the funnel by shipping a feature that skips credit check for known customersIncreased brand loyalty by sending handwritten thank you notes for the new customers and this helped improve retention as we saw more customers signing up for member services.Improved retention by detecting customers who are eligible for upgrades and working with stakeholders in giving special offers for targeted customers.

Fort Lauderdale, Fl, Us

Shipped enhancements and upgrades to content management system for www.citrix.com. Earned the trust of web-marketing managers by being the technical voice of the system. Worked with engineers to port functionality from legacy system to new platformLearned Alfresco (enterprise content management system) and Orbeon XForms which was in its nascent stage to build new authoring tool for content management and new web platform.

St. Louis, Mo, Us

Education record

Education record

Certificate Program, Diversity And Inclusion

Certificate Program, Women In Leadership

Product Management For The Internet Of Things

Product Management

Masters, Software Engineering