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Alisa Sedashova is listed as IT Support Engineer at Quantori, a with 98 employees, based in Almaty, Kazakhstan. AeroLeads shows a matched LinkedIn profile for Alisa Sedashova.
Alisa Sedashova previously worked as IT Service Desk Engineer at Kuoni Tumlare and Content Editor at Stomdevice.Ru. Alisa Sedashova holds Bachelor'S Degree, Environmental Design/Architecture from Kazakh Leading Academy Of Architecture And Civil Engineering.
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Support Engineer with 5+ years of experience in remote technical support, collaborating with various teams, and managing incident & request tickets. Proficient in Jira, Azure AD, Microsoft Office, and ServiceNow. Proven track record in sustaining KPI adherence and improving customer satisfaction.
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Almaty, Kazakhstan
Project: Level 1 support– Provide technical support– Collaborate with other departments– Collaborate with external suppliers– Managing incident & request tickets in Jira – UAM: (O365, various services and systems)– Contributing to the Knowledge BaseEnvironment: Jira, Azure AD, Microsoft Office
St Petersburg City, Russia
Project: 24/7 Level 1 support – Remote support of 3000+ users in 30+ offices across the globe – Initial diagnostics and troubleshooting– Software installation and configuration– Managing incident & request tickets in ServiceNow – Ticket ownership: collaboration with international L2/L3 teams and suppliers, escalations – Coordination of High Priority incidents – UAM: (Active Directory, O365, various services and systems)– Contributing to the Knowledge BaseAchievements: – Sustained KPI adherence (SLA, CSAT)– Supported change of L1 support to 24/7 by adopting shift schedule– With the team withstood the merger of 3 companies (Adopted new knowledge and support tools, user count increased 3 times, raised CSAT from 60 to 92%)Environment: ServiceNow, Active Directory, Microsoft 365
Other employees you can reach at quantori.com. View company contacts for 98 employees →
Alexandr Malyshev
Colleague at QuantoriYerevan, Armenia
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Aleksei Dudarev
Colleague at QuantoriBerlin, Germany
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Natasha Dudek
Colleague at QuantoriMontreal, Quebec, Canada
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Beka Kapanadze
Colleague at QuantoriTbilisi, Georgia
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Alla Gevorkyan
Colleague at QuantoriArmenia
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Mikhail Skiba
Colleague at QuantoriMadrid, Community Of Madrid, Spain
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Igor Kolpakov
Colleague at QuantoriSerbia
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Olga Avdiukhina
Colleague at QuantoriChicago, Illinois, United States
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Stanislav Cherepanov
Colleague at QuantoriAmphoe Mueang Phuket, Phuket, Thailand
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Lado Ghonghadze
Colleague at QuantoriTbilisi, Georgia
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Quick answers generated from the profile data available on this page.
Alisa Sedashova works for Quantori.
Alisa Sedashova is listed as IT Support Engineer at Quantori.
Alisa Sedashova is based in Almaty, Kazakhstan while working with Quantori.
Alisa Sedashova has worked for Quantori, Kuoni Tumlare, Stomdevice.Ru, and Freelance Design; Self-Employed.
Alisa Sedashova's colleagues at Quantori include Alexandr Malyshev, Aleksei Dudarev, Natasha Dudek, Beka Kapanadze, and Alla Gevorkyan.
You can use AeroLeads to view verified contact signals for Alisa Sedashova at Quantori, including work email, phone, and LinkedIn data when available.
Alisa Sedashova holds Bachelor'S Degree, Environmental Design/Architecture from Kazakh Leading Academy Of Architecture And Civil Engineering.
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