Puruso Sathiyathasan Email & Phone Number

Mississauga, Ontario, Canada

• Conducted user interviews and utilized user flows to identify pain points and areas of improvement within processes.• Created detailed process maps by documenting user flows, facilitating a clear understanding of the user journey.• Identified process improvement opportunities through user interviews, resulting in an annual cost savings of $90,000.• Collaborated with cross-functional teams to define and prioritize key features for an application redesign, ensuring a user-centered approach.• Produced wireframes and prototypes to effectively communicate app functionality and obtain valuable feedback from key stakeholders.• Conducted usability studies with diverse user groups, gathering feedback and insights to drive iterative design and inform the redesign process.• Performed competitive research to evaluate third-party capabilities and assess their applicability to internal redesign efforts.• Conducted a comprehensive gap analysis of key application features to identify areas for performance enhancement.• Led an improvement initiative targeting a specific user group, resulting in a remarkable weekly savings of 7,000 hours.

Brampton, Ontario, Canada

• Facilitated regular team meetings to enhance communication, foster collaboration, and align tasks and goals for improved project coordination.• Built strong team dynamics by actively engaging with new team members on the production floor, encouraging their involvement in generating improvement ideas.• Leveraged Lean methodologies to eliminate waste and streamline processes, enhancing overall efficiency and user experience.• Identified and established key performance indicators (KPIs) for process times and ergonomics, providing measurable insights to drive the implementation of process improvements.• Translated process improvement insights into actionable design solutions, ensuring a seamless and user-centric experience.

Alliston, Ontario, Canada

• Applied process improvement methodologies, such as MOST, while considering factors like lineside spacing, walking times, and eliminating non-value added jobs to optimize user experiences and streamline processes.•Developed operation standards for the production floor, establishing clear guidelines and best practices to ensure consistency and efficiency.•Conducted training sessions for production team members to effectively implement new processes and ensure smooth transitions.•Collaborated with team members to design and implement process arrangements, leveraging insights from workplace layout, process design, and equipment to achieve annual cost savings of $200,000 while enhancing user experience.•Demonstrated strong communication skills by effectively communicating process changes to senior management, emphasizing ergonomic considerations, safety, and quality assurance.•Maintained regular communication with the manufacturing team to ensure adherence to operation standards, address ergonomic concerns, and continuously improve processes.

Brampton, Ontario, Canada