Pushkar Singh Email & Phone Number

Pune, Maharashtra, India

Business Process ConsultingServiceNow Solution ArchitectServiceNow Pre-Sales

Pune, Maharashtra, India

Handled projects related to Workplace Services.Automation of request placement process.Acted as representative of Product owner in Agile framework.

Noida Area, India

• Core member of Research and Development team in HCL DryIce Centre of Excellence for ITSM Practice.• ITIL/ITSM Process Consulting for international Clients• Consulting, Delivery and Implementation of ITIL Process using ServiceNow (Incident Management, Problem Management, Knowledge Management, Change Management, Asset Management & Service Request Management. • Requirement gathering and documentation of Functional Requirement Specification.• Responding to the Request for Proposal (RFP) within timelines• Coordination with the Project, Development and Quality teams• Providing Workshops and Training to the clients for various modules and functionalities of different ITIL processes.• Conducting Client User Acceptance Testing (UAT)• Providing Early Lifecycle Support (ELS) to the client.• Authoring Process document, Workshop and Training material for various ITIL processes.• Focused on core IT Operation Management functions including areas such as Project Planning, Resource Management, Project Execution & Operations• Trained with PMO related tasks and assisting Project Mangers handling Transformation/Transition projects efficiently and effectively.• Excellent communication, interpersonal and problem solving skills with ability to work in multi-cultural environment• Knowledge of Infrastructure technology and processes

• Responsible to thoroughly understand the scope of the project, the project schedule and all administrative project management requirements. • Clearly manage and maintain all project management registers (including RAID).• Create, manage and distribute meeting minutes.• Organize, plan and schedule meetings and calls required by the project.• Create, maintain and distribute project status reporting.• Manage the project resources, as well for people as for hard- and soft assets.• • Establish clear ownership for project tasks, ensure that team members have the tools needed, and provide timely feedback. • Coordinate and facilitate delivery of project objectives. • Track progress and review project tasks on a regular basis to make certain deadlines are met appropriately. • Assess project issues and identify solutions to meet productivity, quality and customer goals. • Proactively communicate and manage project status, issues & risks to management. • Follow HCL policies, procedures and methodologies. • Conduct regular status meetings with all stakeholders, keeping the stakeholder’s needs and requirements continuously in view. • Work collaboratively with development staff and support staff to maintain thorough knowledge of product & process capabilities, and to ensure that all communications between HCL and its stakeholders are precise. • Onsite Customer facing requirement for at least 70%• Define & maintain all project management processes, manage project lifecycle; coordinate project tasks. • Arrange customer training and align training with customer goals. • Maintain timelines and target dates in the planning (Microsoft Project). • Other duties may be assigned.

Gurgaon, India

Responsible for Off-page SEO activities for webpages.Involved in SMO activities to improve the status of brand. Content writing for blogs.

Noida Area, India

Gurgaon, India

Post Graduation, Marketing/Marketing Management, General

B.Tech (I.T), Information Technology