I am working as Zonal NPI Lead for Dehradun. I am responsible to lead the Team to maintain the Kpi's within SLA Handling complete 2G/3G RF Optimization work for complete network for whole Zone. Supporting 2G/3G optimization team to meet KPI thresholds & assisting to reduce dropped calls related to coverage & interference. Daily network 2G/3G KPI’s monitoring using Citrix Program Neighborhood. Involvement in Benchmarking reports using Actix Analyzer. Working on… Show more I am working as Zonal NPI Lead for Dehradun. I am responsible to lead the Team to maintain the Kpi's within SLA Handling complete 2G/3G RF Optimization work for complete network for whole Zone. Supporting 2G/3G optimization team to meet KPI thresholds & assisting to reduce dropped calls related to coverage & interference. Daily network 2G/3G KPI’s monitoring using Citrix Program Neighborhood. Involvement in Benchmarking reports using Actix Analyzer. Working on Ericsson OSS tools (Desktop Intelligence, Web Intelligence Rich Client, RNO, WNCS, WMRR and FAS) and monitoring Network Performance. Ericsson MML Commands using Moshell (AMOS) & WinFIOL. Preparing network upgrades & downgrades in configuration based on traffic analysis, utilization & for events / Carnival requirements. Monitoring all VIP location coverage, complaint by benchmarking, drive test & providing solution by physical optimization or by deploying new Mirco/Macro sites. Show less

Optimization,Handling customer ,Mainiting the KPI's