I am PUSHPENDRA KUMAR , an aspiring IT professional with a keen interest in Incident Management and IT service operations. With a foundational understanding of IT Infrastructure Library (ITIL) principles, I am eager to apply best practices to ensure efficient handling and resolution of incidents within IT environments.During my time at Microsun Global Infotech LLP, I developed strong problem-solving skills and gained valuable insights into the technical processes that support IT operations. My certifications in Core Java and Web Development from Internshala have equipped me with the technical knowledge to understand and troubleshoot issues across both backend and frontend technologies.I am driven by a passion for improving IT service delivery, reducing downtime, and contributing to seamless business operations through effective incident resolution.