Pushpika Jayasuriya Email & Phone Number

Sri Lanka

46/2, Fife Road, Colombo 05

Colombo 5

Responsible for the collection of customer's payments prior to legal recovery proceedings, negotiating and commencing payments arrangements, handling group sales customer's enquirers and provides administrative assistance to the team.

Colombo,Qatar

Key DutiesManaged and organized all hiring processes, from start-to-finish-recruiting candidates, assessing resumes, interviewing, Hiring, on boarding all new employees.Created and maintained strong relationship with community employment agencies, ticketing agencies resulting in status as preferred recruitment company.Strategically managed all accounts promoting company and recruiting employees in Qatar.Arranged and visa, tours and orientations for prospective and new employees.

Colombo

Assistant Manager - 2012 to 2015 Responsible for over-all smooth functioning of the Claim Department, responsible for a Team comprising of 16 direct reports. Directly reported to the Assistant General Manager Team Management; Monthly attendance, overtime, leave plan, monitor and generate monthly attendance report of subordinate and approving overtime and leaveConducted regular team meetings and ensuring increased staff satisfaction and high morale.Enhancing the productivity of staff by facilitating training programs on job knowledge and attributed skills.General Responsibilities; Assisting AGM at function of the section including performance evaluation, succession planning and development of subordinates.Responsible to collate monthly outstanding reports and claim ratios from different auto classes, and circulating the same to the stake holders ensure effective settlement of settling claims and inquiries.Responsible for effective handling of Motor claims during processing, and there by ensuring prompt settlement of claims.Maintaining claim ratio at desired level Customer Relation Senior Executive - 2011 to 2012Assisted claims adjusters in processing hundreds of auto insurance claims. Analyzed and determined completeness and validity of claims. Assisted policyholders in a busy call-center environment. • Accompanied underwriters and insurance agents in the field to investigate claims and determine cause and extent of damages• Uncovered fraudulent claims scams; provided evidence leading to the recovery of thousands of dollars in insurance over payment• Developed a strong understanding of insurance policies and legal issues through completion of a series of INS classes coupled with in-depth, multi-week claims training• Solved customer queries & generated ideas to improve customer challenges & issuesCustomer Relation Executive 2008 to 2010Senior Customer Offer 2005 to 2007Non Motor Claims Processor 2000 to 2004

Master Of Business Administration - Mba, Business Administration And Management, General

Diploma In Insurance, Insurance

Advance Level, Biology, General