• Develop and execute a business plan for increasing penetration and improving operational economics• Engage the Performance Management and Development Planning Process• Align strategies with regional and global sales colleagues and share best-in-class practices, to ensure consistency and quality• Develop linkages with the implementation team to facilitate fast efficient implementations of won business• Develop sound relationships across distribution partners• Grow existing client portfolio• Manage all business operations ensuring a smooth, seamless process that consistently meets client specifications• Provide strategic sales planning, forecasting and budgeting to ensure optimal performance• Organise and run successful customer acquisition road trips generating significant increases in revenue• Design and implement process and procedural improvements that optimise business performance and productivity• Created new opportunities through extensive network of business contacts and self- sourced clients that resulted in significant growth in business revenueAchievements• Increased business revenue by 25%• Reduced staff turnover down to 10%• Consistently exceeded ambitious business targets, significantly contributing to company revenue in a very challenging economic environment• Facilitated training and development of new sales contractors• Organised out of work hours office activities to create morale and team identity

• Tracking and reporting business performance including pipeline management, acquisition results and market conditions• Monitored and proactively controlled all costs and expenses, consistently balancing the minimisation of costs, whilst maximising quality• Streamlined checklists that significantly improved team functioning and sales activities • Oversaw and monitored all financial activities and reporting, ensuring business and productivity targets were always met Achievements: • Led, developed and mentored a team of 6 sales staff to achieve consistently excellent performance and significantly increased retention rate• Developed a loyal and large customer base for key clients, through staff leadership, cold calling, leveraging network and delivering exceptional customer service• Awarded several leadership excellence awards

• Employee engagement and development• Recruitment and training of new staff members• Meeting and exceeding store KPIs• Minimum stock wastage • Staff motivation, development and guidanceAchievements: • Expertly manage strategic marketing and business development functions consistently securing new clients and increased revenue• Manage, inspire and develop teams, ensuring exceptional performance is always delivered and ambitious team and individual sales targets are always met and often exceeded• Managed staff on a daily basis, creating direction and motivation• Ensured staff were provided with the correct motivation and direction to achieve their KPI’s • Attended regular seminars and training workshops around Australia to develop team leadership skills