Pushpita Ghosh Email & Phone Number

Pune, Maharashtra, India

Responsibilities: 1.Developing online helps and API documentation on Madcap Flare on the organisation’s products based on the Data as a Service (DaaS) platform and documenting APIs in compliance with the organisation's style guidelines and standards.2.Collaborating with Subject Matter Experts to develop an in-depth understanding of the organisation’s products and its features, to discuss high-level concepts, to enhance content quality, and to translate technical terms into… Show more Responsibilities: 1.Developing online helps and API documentation on Madcap Flare on the organisation’s products based on the Data as a Service (DaaS) platform and documenting APIs in compliance with the organisation's style guidelines and standards.2.Collaborating with Subject Matter Experts to develop an in-depth understanding of the organisation’s products and its features, to discuss high-level concepts, to enhance content quality, and to translate technical terms into accessible language.3.Editing and proofreading technical documents to improve writing clarity, accessibility and usability from the users' perspective as per the needs analysis performed on the audience during the requirement gathering phase.4. Attending review meetings with Subject Matter Experts iteratively for regular feedbacks on the grammatical and technical accuracy of the final deliverable.5. Performing periodical testing of the Help system on the product's User Interface (UI) to verify if the product or the feature has been documented as per the expectations of the product's performance. Show less

Pune, Maharashtra, India

Responsibilities: 1.Communicating with clients from banks across U.S. over emails and telephone calls and resolving their queries around defective ATMs, troubleshooting the ATMs for their faults and their resolution in order to facilitate a smooth functioning of the same.2.Escalation of issues to other support teams and management wherever appropriate.

Pune, Maharashtra, India

Responsibilities: 1.Reviewing, editing and proofreading the manuscripts and identifying the various avenues for improvement in the manuscripts in terms of their grammatical accuracy and spellings, syntax and punctuation.2.Creating documents (ensuring all-around consistency in terms of style, fonts, images and tone) following the editing of the manuscripts, to assist the authors in modifying their manuscripts as per the needs and requirements of the journals.3.Creating… Show more Responsibilities: 1.Reviewing, editing and proofreading the manuscripts and identifying the various avenues for improvement in the manuscripts in terms of their grammatical accuracy and spellings, syntax and punctuation.2.Creating documents (ensuring all-around consistency in terms of style, fonts, images and tone) following the editing of the manuscripts, to assist the authors in modifying their manuscripts as per the needs and requirements of the journals.3.Creating documents using flowcharts, images and models for guiding the authors through the process of submission to the editors for their publication in the journals.4.Reading the author’s manuscripts carefully and recommending relevant journals to facilitate the process of publication of those papers in the journals.5.Communicating with the authors over emails and telephone calls and answering their queries related to the submission and publication of their manuscripts to the journals. Show less

Master Of Arts - Ma, English Language And Literature, General

Bachelor Of Arts - Ba, English Language And Literature, General

I.S.C., Humanities/Humanistic Studies

I.C.S.E., Humanities, Science And Commercial Applications.

Master Of Business Administration - Mba

Post-Graduate Diploma In Technical Writing In Business Management, Professional, Technical, Business, And Scientific Writing