Pushpit Sachdeva Email & Phone Number

India

India

Below Technicalities specifies me better:1. Cloud Operations and Management2. AWS Solutions Architect Certified3. 5+ years of Desktop Support Knowledge1. 1. Cloud Operations:• Involved in designing and deploying multitude applications utilizing almost all of the AWS stack (Including EC2, Route53, S3, RDS, Dynamo DB, SNS, SQS, IAM) focusing on high-availability, fault tolerance, and auto-scaling in AWS Cloud.• Work as a consultant engaged with customers to oversee, design, implement, and manage cloud offerings (AWS)etc.2. Desktop Support:• Responsible for day to day operations and administration of the IT infrastructure. Performed hardware and software installation and provides high-level customer care, training, and technical support.• Troubleshoot, researched, diagnosed, documented, and resolved technical issues in Windows 10, XP, 7, Server 2008, Citrix and Mac OS, Applications, Salesforce, Office 365, Outlook email setup and LAN/WAN connectivity issues.etc..

India

Job Responsibilities: Desktop Support Engineer • Expertise in troubleshooting and resolving issues in enterprise Citrix environment, Including Web Interface, application enumeration and performance issues, Printing, and provisioning issues, for internal client.• Daily provides hands-on administration and maintenance of other associated network equipment Installed and configures computer equipment software with required software policies and standards.• Make Sure the Citrix VDI and the app are Up and Running 24x7 to provide the end users seamless services.• Responsible for quickly and effectively diagnosing and resolving incoming customer technical support issues. Maintaining a positive relationship with clients to provide a high level of satisfaction. • Providing Citrix Troubleshooting by remote assistance, providing dedicated VM, Maintenance of Citrix, Installation and upgradation of Citrix application.• Hands-on Experience with ticketing tools like Service Now, BMC remedy & Jira.

India

Job Responsibilities: Desktop Support Engineer • Hands on experience on these tools and Applications AD (Active Directory, remedy, Service Now, ITIM (Tivoli Identity Manager) & SAP Logon Pad. Also, web applications like Daybreak, AS400, Fiserv (Bill matrix) & Kronos.• Manage tickets via calls, webs and emails for US client (Harley Davidson).• Working on New user creation and User suspensions, installation & maintenance of Windows Operating System. • AS400 new user creation, deletion, modification on the dedicated machines.• Adding users to Security groups and distribution list, granting folder access to users.• Managing User profile, security, and administration tasks in AS400- iSeries