Puspendra Singh

Puspendra Singh Email and Phone Number

Senior Manager, Insurance Operations @ Genpact
new york, new york, united states
Puspendra Singh's Location
Noida, Uttar Pradesh, India, India
Puspendra Singh's Contact Details

Puspendra Singh work email

Puspendra Singh personal email

n/a
About Puspendra Singh

Responsibilities includes Operational Deliverables by building Strategies, translating those into tactical plans by leading Customer/ Client Initiatives to drive strong Customer/ Client Satisfaction Results, while maintaining Employee Engagement, Satisfaction and their Morale.Excellent people management and analytical skills with extensive experience in Client Management, seamless process improvement initiatives.

Puspendra Singh's Current Company Details
Genpact

Genpact

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Senior Manager, Insurance Operations
new york, new york, united states
Website:
genpact.com
Employees:
95060
Puspendra Singh Work Experience Details
  • Genpact
    Senior Manager
    Genpact Oct 2022 - Present
    View
  • Genpact
    Manager
    Genpact Jan 2016 - Sep 2022
    Noida, Uttar Pradesh, India
    Led a team size of 40 FTEs spread across different function in Premium Accounting Service areaDay to Day operational management - * SLA management * FTE Revalidation * Capacity Utilization * Headcount Management * One on Ones * Ensuring compliance guidelines
    View
  • Genpact
    Assistant Manager
    Genpact 2013 - 2016
    Noida Area, India
    Managed a team of 30 plus direct report People management, knowledge pool retention, customer connect Performance review including critical metrics reporting and driving quality and lean methodology in the process Ensuring no surprise environment with the team and customers Motivate employees in achieving organization's objectives and targets Timely closure of appraisals Delivering SLAs targets, people management and Customer centricityMaintaining Client relationships and building strategic plan for process improvements Collaborate with customers to discuss weekly performance against the SLAs
    View
  • Genpact
    Management Trainee
    Genpact 2011 - 2013
    Gurgaon, India
    Managed Customer service in Life Insurance area leading a team size of 20 FTEsReceived recognition for customers centric from ClientConsistently meeting the process SLAs Identifying areas of improvement in the process in addition to building career pathing for your team members People management, customer connect on daily, weekly and monthly
    View
  • Genpact
    Process Developer
    Genpact 2007 - 2011
    Gurgaon, India
    Lead a team of 9 membersEnsuring process delivers on SLAs set by the Client Daily team huddle and sharing process performance with leadership, Client and the Team
    View
  • Gecis
    Process Associate
    Gecis Jan 2001 - Jan 2005
    Gurugram, Haryana, India
    View

Puspendra Singh Education Details

  • Assam University
    Assam University
    Economics

Frequently Asked Questions about Puspendra Singh

What company does Puspendra Singh work for?

Puspendra Singh works for Genpact

What is Puspendra Singh's role at the current company?

Puspendra Singh's current role is Senior Manager, Insurance Operations.

What is Puspendra Singh's email address?

Puspendra Singh's email address is pu****@****act.com

What schools did Puspendra Singh attend?

Puspendra Singh attended Assam University.

Who are Puspendra Singh's colleagues?

Puspendra Singh's colleagues are Narender Thakur, Sonia R., Rashad Farrah, Aquib Sayed, Melody Perucho, Manmohan Singh Gurjar, Shota Surguladze.

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