Putanat Chusri Email & Phone Number

อำเภอ ปากเกร็ด, นนทบุรี, ประเทศไทย

- Understand the concept of IT incident management and tool which are being utilized as fundamental- Monitor and collaborate with related parties to restore the service as quickly as possible and minimize the impact on business operation by * Categorize servirity and record incident's activity appropriately, delivering comprehesive incident report (Immediate Report) * Monitor incidents from start to resolution * Escalate unresolved incidents to a higher level of support in appropriate timely manner * Establish WAR-ROOM for high servirity of high impact incidents in appropriate timely manner.- Indentify re-occurred incident and escalate to Problem Management if needed- Esure all day-to-day IT incident Management is carried out in a timely and reliable way. align with IT Incident Procedure, Work Instruction and Standard - Contribute information and collaborate with related parties to improve the effectiveness and efficiency of IT Incident Management

Penang, Malaysia

Resolve customers’ issues on Dell EMC enterprise products that are servers, storage, networking and software applications via telephone, email, or remote session.• Resolve customer-reported issues while working closely with other cross functional teams• Provide feedback to Engineering for improving the product quality and reliability• Manage your own schedule of cases, which includes determining priority levels and sometimes negotiating and setting expectations with customers• Document relevant information and ensure that the customer is communicated with in a timely manner regarding the overall progress of their issue and treated with the highest degree of respect• Drive operational excellence through quality closures and proper escalation of issues

Bangkok Metropolitan Area, Thailand

Bangkok Metropolitan Area, Thailand

Bachelor’S Degree, Computer Network And Security

High School