Puteri Nadiah Email & Phone Number

Cyberjaya, Selangor, Malaysia

Digital Transformation Project ManagementGovernance & PolicyRisk ManagementStrategic Communication

Cyberjaya, Selangor, Malaysia

• Provide Application Support to DHL Freight business unit in order toensure maximum availability and minimal disruption to business continuity.• Solution/ Production Support activities based on Transportation Management System(TMS)

Malaysia

Ntt Msc, Momiji (West) Building, No. 43000 Persiaran Apec, Cyberjaya, Selangor

SAP Basis Support Related• Performed SAP Basis Administrator task for various customer specifically for local Malaysia company.• Technical Support Manager for Felda Global Ventures Berhad (FGV), QI Services (M) Sdn Bhd & Indah Water Konsortium Sdn Bhd• Ensure all customer system is running smoothly following SLA given. Proactive on all alerts that showing issues with the system performance and availability.• Database Analysis and Performance for SAP HANA, DB2, MSSQL, Oracle and… Show more SAP Basis Support Related• Performed SAP Basis Administrator task for various customer specifically for local Malaysia company.• Technical Support Manager for Felda Global Ventures Berhad (FGV), QI Services (M) Sdn Bhd & Indah Water Konsortium Sdn Bhd• Ensure all customer system is running smoothly following SLA given. Proactive on all alerts that showing issues with the system performance and availability.• Database Analysis and Performance for SAP HANA, DB2, MSSQL, Oracle and SAP ASE Database. Perform ad-hoc database backup using networker• Detailed Root Cause Analysis of system performance / system availability.• Plan detailed system maintenance strategy• Performed detailed report for each customer on monthly basis following recommendation from EWA report.• Proactively attending all client montly meeting onsite and offsite. Participate with monthly con-call with customerSAP Basis Project Related• Client Copy – Export/Import, Remote Copy and Local Copy• SAP Kernel Patch/Upgrade and library upgrade• System Refresh using Database Restore method.• SAP Systems Migration (using Attach/Detach method) on MSSQL2012• OS upgrade (Windows Server 2012) and DB upgrade (MS SQL 2012)• Installation SAP Lumira Server (1.31.2) for BOBI 4.2 SP02 on Linux and DB2• Homogeneous system copy (Restore DB method)• SAP ERP 6.0 EHP7 with Netweaver 7.4 Installation on distributed system on Linux and Oracle DB• Responsible with VM Server Provisioning, landscape architecture sizing planning.• Go Live check & GA Report• SAP Business Object Design Studio Upgrade (Platform 4.1)• SAP Data Service 4.2 Installation with IPS and SAP ASE 16 in Linux• SAP Lumira server 2.1 Patch• SAP S/4HANA 1909 FP01 & SAP HANA 2.0 SPS 04 (Revision 45) Installation Show less

Level 5E-1B, Enterprise 4, Technology Park Malaysia, Bukit Jalil, Kuala Lumpur

Specialization : IT/Computer – SAP/System/Database AdminIndustry : Consulting (IT, Science, Engineering & Technical)Support, troubleshooting and maintenance:• Performed remote support for clients across UK and Asia Pacific using SAP • Performed daily system health checks and monitoring for all client landscape• Monitor SAP Server availability – check if system is up and running• Checked database online and archive log backups. Re-execute failed backups.• Monitor… Show more Specialization : IT/Computer – SAP/System/Database AdminIndustry : Consulting (IT, Science, Engineering & Technical)Support, troubleshooting and maintenance:• Performed remote support for clients across UK and Asia Pacific using SAP • Performed daily system health checks and monitoring for all client landscape• Monitor SAP Server availability – check if system is up and running• Checked database online and archive log backups. Re-execute failed backups.• Monitor archive directory status and housekeep if necessary.• Investigate error logs conditions.• Investigate work process overview.• Monitor background jobs, excessive number of dumps and error logs.• Checked and investigate failed connections including RFC and gateway connections.• Checked tablespace and database growth, memory and CPU utilization. Extend tablespace if necessary.• Monitor system database growth, memory utilization.• Maintaining customers’ system landscapes, applying OSS notes and support package.• Implement correction and transport system.• Checks on printing and spool management.• Monitor CCMS agent, install and register CCMS agent and SAPOSCOL.• Security and Authorization (S&A) task.• Support worldwide client such as: APAC – MAS Airlines, INTEC, CAPITALAND, Carigali Petronas, Giant, Proton, RHB & SCOMI and UK Client – First Group, KPMG, Vangent, CIH, Belfast CC, Northern Rail, Croydon, SHS, Bauer, Kuehne + Nagel and Manchester CC.Implementations, Configurations & Assignments:• SAP ECC6 installation (SAP NetWeaver 7.0 (ABAP + Java) on Windows : Oracle SAP ECC6 installation on Linux OS, and DB Oracle• Homogenous System Copy with MaxDB• Perform System Copy on SAP Netweaver 7.0 ABAP• Perform System refresh – Backup Restore method• SAP Kernel Patch/ ST-PI & ST-A/PI Patch Show less

Menara Exxonmobil, Kuala Lumpur City Center, Off Jln. Kia Peng, Kuala Lumpur

Specialization : IT Service Management – Global Security MonitoringIndustry : Oil & GasAddress : Menara Exxonmobil, Kuala Lumpur City Center, Off Jln. Kia Peng, 50088 Kuala Lumpur, MalaysiaIT Analyst – Global Security Monitoring (GSM)• Perform efficient security monitoring services from Global Customer Service providing best practices, tools and procedures that compliance with ExxonMobil’s System of Management Control - Basic Standards and practices commensurate with… Show more Specialization : IT Service Management – Global Security MonitoringIndustry : Oil & GasAddress : Menara Exxonmobil, Kuala Lumpur City Center, Off Jln. Kia Peng, 50088 Kuala Lumpur, MalaysiaIT Analyst – Global Security Monitoring (GSM)• Perform efficient security monitoring services from Global Customer Service providing best practices, tools and procedures that compliance with ExxonMobil’s System of Management Control - Basic Standards and practices commensurate with ExxonMobil's Systems Security General Practices.• To assist the customers in achieving the required levels of confidentiality and integrity for their systems and data.• To ensure ExxonMobil workers (employees, contract workers, secondees from other companies and other non-employees) have the approved access privileges to computer systems and data which are necessary to perform their work• Monitoring of Audit Trail Logs for Windows server environment having the Microsoft Auditing Collection System (MACS) agent installed.• Monitoring of Audit Trail Logs for Windows server environment having the SCREAM2/2000 agent installed.• Event driven reviews including:• Confirmation of approved access administration performed • Reviews of successful and failed access attempts where deemed appropriate and feasible • Monitoring the use of privileged IDs • Follow-up on security events stated as critical to the environment• Health check of the monitoring environment• Provision of key performance indicators for management on the state of health on the use of privileged ids.• Keeping evidence of the review process Show less

Hp Towers, Jalan Gelenggang, Bukit Damansara, Kuala Lumpur

Specialization : IT/Computer - Network/System/Database AdminIndustry : Computer / Information Technology (Software)Wintel Support• Wintel Tower Support for Delphi Team - Global Centre Malaysia (GCM)• Previously work as Level 1 Wintel Support Specialist in AMS Dearborn team. • Preparing daily reports for customer, upper level and management team.• Managing and troubleshooting servers remotely (Windows Server 2000 & 2003)• Working using HP ITIL process.• Serve… Show more Specialization : IT/Computer - Network/System/Database AdminIndustry : Computer / Information Technology (Software)Wintel Support• Wintel Tower Support for Delphi Team - Global Centre Malaysia (GCM)• Previously work as Level 1 Wintel Support Specialist in AMS Dearborn team. • Preparing daily reports for customer, upper level and management team.• Managing and troubleshooting servers remotely (Windows Server 2000 & 2003)• Working using HP ITIL process.• Serve as the initial point of contact for resolution of server-related issues on a worldwide scale (North America, South America, EMEA, AP & Etc)• Log and analyze problem in achieving SLA objective, make necessary changes and recommendation. • Involved as the initial point of contact of disaster and recovery.• Implement problem resolution after received approval from higher level • Manage case exchange issue with customer outside HP (e.g.: EDS)Implementation & Configuration• Configure and support Windows Server 2003 & Windows 2000 Server.• Monitor and configure Incident tickets and Service Calls (Using HP Radix OVSD WW Production Tool).• To provide system administration and technical support on the MS Exchange Server platform.• Implementation and Managing Active Directory.• Additional monitoring and configuring Tools included: The Agent Notifier Tool and Microsoft Outlook.Troubleshooting & Support• To troubleshoot Drive Has Files Corruption Symptom issue.• To troubleshoot battery needs reconditioning issue. (Using Dell OpenManage Applications (Array Manager)/ FAST utility (Flexible Array Storage Tool (FAST))/ Adaptec CLI (Command Line Utility (CLI))/ or OMSS (Dell OpenManage Storage Mangement (OMSM))• Perform trouble-shooting, server reboots and restarting application services on client servers (using Remote Desktop, Remote Desktop32, VPN, VNC, PSTools & PCAnywhere).• To coordinate with onsite support and HP Customer Engineer supervising with hardware replacement for customer’s server Show less

International Broadcast Center (Ibc)

Position Title : Intern (Multimedia Developer)Specialization : Web Technology, Multimedia ApplicationDepartment : Engineering DepartmentScope of Work• Build an interactive kiosk system for engineering department using flash software.

Bachelor Information Technology (Hons), Multimedia Systems

Education record