I believe that tech is more than just a tool for efficiency - it can be the missing link to enabling empathy at scale, even in everyday business interactions.Throughout my career, I’ve helped Go-To-Market, hypergrowth Tech, and SaaS brands (Series A-C) validate their operating models to drive predictable revenue growth. At Launchpad, I lead a talented team that specialize in Customer Experience Design (CXD) to address complex systemic challenges in a human-centered way.My work involves leading strategic roadmap initiatives to align and enhance how customer-facing teams, processes, technology stacks, and data infrastructure all work together. I focus on mapping and transforming customer journeys, prototyping sustainable behavior change interventions, and creating effective go-to-market feedback loops.I advocate for customer experiences driven by flexible, integrated systems that prioritize:👂 Listening🤗 Understanding🔮 Predicting...and taking action based on those insights while continuously learning from each interaction at scale. In my spare time, I can usually be found outside with my dog or off on an adventure.Got an interesting problem to solve? Let’s chat!