JuJa Lodge is one of six new Panorama lodges build on the Turracher Höhe, located at an altitude of 1,700m, with a fantastic view! www.jujalodge.nl

Connect with local community and initated first energy projects.Build on earlier knowledge, invest in learning the market.Running several Local municipality energy transition programs, solar for Primary schools, charging infrastructure for EV policy & Innovation.

- Program Manager for realizing Solar on Primary Schools- Local Municipality plan for Charging Infrastructure for EV's

Initiated in my previous job, where I started and developed a global concept of (local) service centers, in this job I became part of the newly formed Global Service Center team, building and designing an organization, services to offer and work on the global deployment of these services, as well as transition of existing teams into the new organization.👍 Achievements:★ Reshaped Service Center World Wide community into new program & organization to focus on Integrating into full Enterprise Services operations model ★ Design & Pilot for Account Coordination function in new Support Business Model✔ Reponsibilities:★ Service Center for One Services design, requirement, build and implementation★ Service Center design for new Support Business Model

Global owner of the Premier Service Delivery Methodology and supporting tools. Running various programs focussed on Delivery Excellence enhancing Service Management Services which are driving proactive services results and benefit for customers with Microsoft Services Premier Support👍 Achievements:★ Established and recognized Global Premier Service Delivery Methodology (PSDM)★ Expanded PSDM with Value Triangle concept, which landed in a global Planning tool (SDP)★ Developed and build an online PSDM Playbook (Silverlight & HTML5 Experience)★ Developed and Globalized relationship skills training program★ PSDM to become a model for all new services and delivery focus, including role definition, customer satisfaction survey’s★ Build community for Global Service Center program, defined service standards for Service Center for Premier and made this program ready for next step to include consulting and sales✔ Responsibilities:★ Ownership of the Global Delivery Methodology for Premier (PSDM) & Supporting tools★ Global program focusing on anchoring the methodology in various parts of the business★ Evolve Methodology to expand into new offerings like developer, cloud, mission critical★ Start new Global Program focusing on building a global Service Center concept for Backoffice and administrative tasks from Services Professional

Responsible for Microsoft Services Premier Support Offering marketing and delivery readiness in the EMEA Region.👍 Achievements:★ Engaged with Forrester Research to build an ROI model for the Premier proactive business and rolled this out to the world through training, coaching and change management activities★ Developed a Service Delivery Management training with a vendor and rolled this out in EMEA★ Developed a delivery management process flow, which is now a worldwide adopted process★ Provided most content for a renewed marketing package for the Premier Offering★ Co-developed a Premier sales training and delivered this in EMEA locations✔ Responsibilities:★ Shared revenue and delivery goals from the EMEA scorecard ($575M)★ Premier Offering marketing and delivery readiness for EMEA

Managed a group of Service Management professionals for the Premier Support business👍 Achievements★ Grew the Premier business in Netherlands towards $14 Million, from negative to positive Delivery Margin★ Enhanced the delivery to become proactive, focusing on Productive use of Microsoft Technology ★ Turned the offering from hours based to value based★ Picked up on Dutch market trend to start delivering services focusing on Operations Maturity★ Connected Microsoft Operations Framework (MOF) to the Premier offer and got acceptance in the Dutch market✔ Responsibilities:★ Dutch Market Premier offering alignment★ Premier Service P&L ★ Premier Delivery towards 100 Enterprise customers★ People Management (up to 35 people, Service Delivery Managers, Service Management consultants, and managing managers of teams)

Manager of a team of 30 consulting and support professionals focused on their professional development👍 Achievements:★ Learned how to manage Consultants, Project managers, TAM’s, Strategy Consultants★ Learned how to coach professionals with a focus on developing people, instead of business✔ Responsibilities:★ Responsible for the professional development of 30 Services professionals from various specialism’s

Team manager of a Technical Account relationship team for Microsoft Premier Support👍 Achievements:★ Build the Benelux TAM team and grew the team towards 25 people.★ Drove Premier service penetration up in Benelux market★ Separated Belgian team to become independent, as a result of growth★ Started to professionalize the proactive part of the service★ Grew the Dutch team and build a TAM Management layer✔ Responsibilities:★ Benelux Premier delivery responsible★ Responsible for offering delivery improvement★ Managing Managers (2002 – 2003)

Manage the support relationship of Enterprise Customers on Microsoft Technology👍 Achievements:★ Became the first Technical Account Manager in Netherlands★ Started building a team with a Benelux Scope, drove a proactive approach★ Became the Supervisor of the Benelux TAM team, up to 6 people✔ Responsibilities:★ Responsible for Premier support for 6 Enterprise customers★ Responsible for building and managing the Benelux team

Supporting Microsoft Operating Systems, Networking and Messaging products👍 Achievements:★ Learned Supporting Windows platform, Messaging Platform and other Server products★ Became a Windows Desktop, Messaging and Networking specialist✔ Responsibilities:★ Supporting Enterprise customers in deploying Microsoft Desktop and Server products

👍 Achievements:★ First experience with PC hardware and software platform★ Developed driver/interface and Programming UI for telecom system★ Learned setting up PC Networks✔ Responsibilities:★ Servicing Customers with various Hardware and Software related problems★ Building software interface for Telecommunication system

👍 Achievements:★ Create technical drawings for Field Engineering✔ Responsibilities:★ Make sure Field Engineering was able to execute the plans★ Support PC users on the introduction of the first Personal Computers