Kumar Pv Email & Phone Number

Mumbai Area, India

Conducting various surveys, in line with company’s requirements. Maintaining records of claims processed, calculating the claim loss. Conducting training programmes for sales personnel in claim inspection. Conducting an audit of Adjusted Claim Tyres at the various warehouses and ensuring that the adjustments are in line with the laid down policies of the company. Training Warehouse personnel in maintaining claim records in line with the requirements of the company’s policies. Assisting sales personnel with dealer appointment and encouraging them in the process of achieving their objectives.Specialties: An experienced Customer / Technical Service Professional (Tires), adept in providing solutions for all tire ranges like two-wheeler, passenger car, truck and Off The Road. Conducting site studies for off the road tires providing inputs on site maintenance.

Thane, Maharashtra, India

 Formulating and Executing Sales Plan for the Country for ERW Steel Pipes. Meeting new and existing dealers to generate new business opportunities and improve the existing business. Follow up on overdue payments. Making Cost benefit analysis depending on the steel and zinc price movement.In charge of All India Sales Target, Appointment of New Dealers and increasing the sales of the companies product.Keep abreast of the market situation and keep the pricing dynamic without affecting the profitability. Suggest the perfect product mix for improved profitability in the particular territory. Develop new schemes for Dealers, Consignment Agents and Retailers to enhance the sale of products. Follow up with the respective plants to execute the dispatch at the earliest. Controlling the activities of the Sales personnel and managers reporting.

Formulating and Executing Sales Plan for the Western Region for Off The Road Tires.Meeting both private and government customers and impressing upon the need for proper tire care and maintenance to ensure they get the maximum service out of these expensive products.Build up customer confidence in the product for this niche product category.Providing prompt after sales and service to customers.Advising customers on proper work site maintenance. Analysing the product / site for failure causes and advising customers on the proper tire care and site maintenance programme. Conducting an in depth analysis of a customer complaint and provide a solution to prevent recurrence of the problem.Conducting Seminars / Training Programmes for customers for the improvement of tire life.Advising customer on the importance of timely removal of tires for repairs / retread to get maximum life of the tires.Accolades:In - charge of OTR Sales and Service for the Western Region covering the states of Gujarat, Goa, and Rajasthan.Regularly providing after sales service to OTR Customers in these states.

Formulating and Executing Sales Plan for the Western Region for Off The Road Tires.Meeting both private and government customers and impressing upon the need for proper tire care and maintenance to ensure they get the maximum service out of these expensive products.Build up customer confidence in the product for this niche product category.Providing prompt after sales and service to customers.Advising customers on proper work site maintenance. Analysing the product / site for failure causes and advising customers on the proper tire care and site maintenance programme. Conducting an in depth analysis of a customer complaint and provide a solution to prevent recurrence of the problem.Conducting TKPH Studies to arrive at the right tire size / compound for specified job. Conducting Training Programmes for customers for the improvement of tire life.Advising customer on the importance of timely removal of tires for repairs / retread to get maximum life of the tires.Accolades:In - charge of OTR Sales and Service for the Western Region covering the states of Maharashtra, Gujarat, Goa, Chhattisgarh, and Madhya Pradesh.Regularly providing after sales service to OTR Customers in these states.Continuously achieved set targets. Average sales of Rs. 1.45 Crores per month excluding CIL business.Customer conversion / retention through prompt after sales service, for example: National Construction Co., Korba - helped in weaning the customer from competition and use Goodyear tires. Sesa Goa Ltd., Goa by providing them with inputs on proper tire care maintenance like proper inflation checks and proper site maintenance. GMDC, Panandhro Lignite Mines - Assisted them by providing prompt after sales service, and conducting TKPH and Load Studies to advise them in proper tire maintenance and help reduce failure rate on non - manufacturing defects.

Monitoring the activities of Service Engineers and Service Provider; training Authorized Service Centres for different tire categories in 5 states of Tamil Nadu, Kerala, Karnataka, Pondicherry and Andhra Pradesh.Ensuring adequate inventory for replaced tires as well as providing technical support to OEM's and Dealers of OE & Replacement Market.Allocating and maintaining Buffer Stock of crucial tire sizes especially in Passenger Radial for speedy settlement of claims at al depots.Training and authorizing dealers for claim inspection of Passenger Radial tires.Accolades:In-charge of Customer Service for Tamil Nadu, Kerala, Karnataka, Andhra Pradesh and Pondicherry. Effectively headed & Reporting Manager for 9 Service Personnel and a Regional Service Provider.Recognised as the only Customer Service Manager authorized to audit Adjusted Claim Tyres inspected by the service personnel from all over South India, to ensure conformance with company's claim policy.

Role: Handling the entire gamut of service operations in the assigned territory.  Providing prompt after sales service to dealers / customers and O.E. Accounts.  Enhancing service life of tyres purchased, by suggesting corrective action on their vehicles / tyres. Generating various reports including Audit Reports based on inspection, analytical reports on tyre performance based on statistics and actual feedback from customers.  Maintaining inventory in the godown, ensuring compliance to standards set by ISO / TS: 16949 standards and suggesting the right tyres for the right application. Reporting adherence to Company’s Claim Policy, discrepancies in stock, any new or unusual defects and helping the plant takes corrective action at the earliest.Accolades: In-charge of the Claim Audit Godowns at Bhiwandi and Kolkatta. Successfully reduced the stock levels from 10,000 tyres to 1,000 tyres through regular inspection and clearing of Accumulated Stocks.  Received appreciation by ISO / TS Auditors for exceeding all the required standards laid in the TS Manual for the godown. Acknowledged for minimising the following:- Loss on account of Wrong Adjustment by 16% and saving the company Rs. 33 Lakhs through constant follow up with Service, Sales & Marketing Departments.- Loss on account of manufacturing defects by providing continuous feed back to R&D, Technology and Manufacturing Departments.- Reduced the time taken for claim inspection and their settlement from 7 days to 48 hours. Laid down the complete and detailed flow chart for the Audit process at the Bhiwandi and Kolkatta Scrap tyre Godowns.

Responsible for generating prescription for company's products from doctors.Ensuring that stockists and chemists are adequately stocked with the company's products.Consistently achieved the set targets in the assigned territory and received maximum incentives.Trainings

B. Sc., Physics

Bachelors; Patrick'S H S School; S.E, Science (Physics)

Icse