Pavel Voitukovic Email & Phone Number

Dundalk, Ie

Dublin 8, County Dublin, Ireland

Excited to announce that I’ve joined Vardis Group as the Operations Manager for their Cleaning Division! In this role, I’ll be overseeing project management, team leadership, and client relationships to ensure that our high standards of safety and quality are consistently met across all sites.I’m looking forward to working with an incredible team and contributing to Vardis Group's ongoing success by driving operational excellence, managing key client accounts, and supporting growth in the construction cleaning sector.

Dundalk, County Louth, Ireland

As a Mentoring Coordinator at PayPal, I develop and maintain comprehensive mentoring programs that enhance the onboarding and continuous development of new hires and tenured teammates. My key responsibilities include: ○ Mentoring Programs: Develop and manage mentoring schedules, ensuring alignment with training agendas and resource availability. ○ Performance Tracking: Create and maintain dashboards in Power BI to track mentoring hours and program metrics, enabling data-driven decisions. ○ Communication and Reporting: Prepare MBR presentations, analyze trends, and provide regular updates to leadership, ensuring transparent and efficient communication. ○ Process Improvement: Implement new processes to streamline mentoring logistics and reduce miscommunication, enhancing overall program efficiency. ○ Leadership Support: Assist ICA leaders with scheduling, reporting, and various project tasks, contributing to the successful execution of ICA initiatives. ○ Stakeholder Collaboration: Work closely with CORE specialists, team leaders, and the training department to deliver seamless mentoring experiences. ○ Innovation and Development: Continuously seek opportunities to innovate and improve mentoring processes, recognized for transforming raw data into user-friendly dashboards.

Dundalk, County Louth, Ireland

As an ICA Specialist at PayPal, I apply best practices for customer escalations and case completion, making discretionary decisions for customers and third parties. I provide leadership, guidance, and support to Global PayPal Employees and Protection Services teams.Key Responsibilities: ○ Act as an escalation point for agents facing challenging customer contacts, maintaining standards for production, quality, and customer satisfaction. ○ Offer feedback to management on necessary changes and updates. ○ Communicate proactively with operational support departments to resolve issues. ○ Educate customers about product features and benefits to enhance satisfaction and deepen relationships.

Dundalk, County Louth, Ireland

As an ICA CARE Specialist at PayPal, I provide quality mentoring to new agents and upskill tenured teammates, working one-on-one and in groups. I monitor, document, and report on mentoring performance, providing regular feedback to managers and supervisors.Key Responsibilities: ○ Mentor new hires and tenured teammates through one-on-one and group sessions. ○ Monitor and document performance, providing feedback to management. ○ Prepare and deliver training, including answering questions and addressing learning issues. ○ Organize team TLS and Huddles, identify outliers, and offer coaching support. ○ Ensure new hires develop necessary skills for Certification Week. ○ Proactively handle customer calls and perform call listening to enhance team performance.

Dundalk, County Louth, Ireland

○ Effectively supported and guided the Claim Team, ensuring professional growth and maintaining high performance standards. ○ Provided personalized interview preparation, career development guidance, and workflow support. ○ Consistently received commendations for leadership, product knowledge, and fostering a positive team environment. ○ Recognized for prompt issue resolution and proactive communication.Inspired and motivated the team, contributing to their overall success and satisfaction.

Dundalk, County Louth, Ireland

○ Led the Internal Consultancy Advice (ICA) team during a critical contingency period,receiving outstanding feedback from colleagues and leadership. ○ Fostered a culture of continuous improvement by conducting regular feedback sessions and performance reviews, resulting in increased team engagement and productivity. ○ Coordinated cross-functional initiatives to address and resolve operational challenges, ensuring seamless service delivery and client satisfaction. ○ Mentored and supported team members in their professional development, helping them achieve their individual career goals and improving overall team dynamics.

Dundalk, County Louth, Ireland

○ Coordinated the Communications Champions team in Dundalk to enhance site communications and employee engagement. ○ Organized quarterly Site Town Hall meetings and managed various committees, including KYT, eWin, Give, Green, and Parent. ○ Supported recognition programs such as R&R and SPOT nominations. ○ Delivered weekly site communications across multiple channels, including TV screens, Restroom Readers, Table Talkers, My Campus Catch Up, and Team Leaders Communication Pack. ○ Managed the timely delivery of Dundalk Thank You orders and budget awareness for Team Leaders. ○ Developed and launched the new 'EMEA Events' website.Enhanced team productivity through process development.

Dundalk, County Louth, Ireland

○ Successfully led the Risk Operations team, earning commendations from team members, departmental leaders, and senior management.. ○ Significantly boosted team productivity by revamping the productivity tracker, resulting in measurable performance improvements. ○ Delivered a comprehensive quarterly review, adeptly addressing team concerns and managing feedback to foster a positive and constructive work environment. ○ Enhanced the quality and effectiveness of outbound calls by conducting targeted coaching sessions and sharing best practices, leading to increased quality scores and team efficiency.

Dundalk, County Louth, Ireland

○ Led class sponsorship programs, collaborating with managers and new hires to enhance hiring and training experiences. ○ Developed and distributed the Team Leader Communication Pack (TLCP). ○ Crafted and disseminated weekly and monthly communication emails. ○ Managed internal communications through TV screens, ensuring timely and engaging updates.

As a Customer Service Representative at GE, I effectively addressed a wide range of customer needs, ensuring high levels of satisfaction and trust. My key responsibilities included: ○ Customer Support: Handled inquiries, complaints, payment questions, and other requests, providing accurate and timely solutions. ○ Conflict Resolution: Calmed and resolved issues for dissatisfied customers, restoring trust and maintaining positive relationships. ○ Problem Solving: Identified resources and designed optimal solutions for various customer issues, ensuring effective problem resolution. ○ Training and Mentorship: Assisted in onboarding and training new teammates, sharing best practices and fostering a collaborative team environment. Through these efforts, I consistently demonstrated strong communication skills, empathy, and a commitment to customer satisfaction, contributing to the overall success of the customer service team.

• Delivered excellent customer service, fostering trust-based relationships and serving as a liaison between customers and sales. • Managed daily office operations, supporting senior management and coordinating project timelines and task assignments. • Oversaw budgeting and expense tracking, reviewed profit and loss statements, and recommended cost-saving measures. • Scheduled and managed project phases, materials deliveries, and performed monthly project billing and final project closeout.